Call Centre Manager

2 days ago


Bengaluru, Karnataka, India beBeeLeadership Full time
Key Call Centre Leadership Role">

We are seeking an experienced and skilled Call Centre Manager to join our dynamic team. As a seasoned leader, you will be responsible for managing the daily operations of our call centre, ensuring exceptional customer satisfaction.

  • Key Responsibilities:
  • Manage daily call centre operations, focusing on high levels of customer satisfaction.
  • Supervise and mentor call centre agents, providing training and performance feedback.
  • Develop and implement strategies to enhance call centre efficiency and service quality.
  • Handle escalated customer issues and resolve them promptly and professionally.
  • Monitor call centre metrics and prepare reports for management.
  • Collaborate with other departments to ensure seamless customer service.
Requirements

To succeed in this role, you will need:

  • A degree in a relevant field, such as business or communications.
  • Proven experience in call centre management or a related field.
  • Strong leadership and communication skills.
  • Ability to work in a fast-paced environment.
  • Excellent problem-solving skills.
What We Offer

As a member of our team, you can expect:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • The chance to work with a dynamic and innovative team.


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