Call Center Team Lead

3 weeks ago

Bengaluru, Karnataka, India Vibrant Screen Pvt. Ltd. Full time
Job Type: Full-Time

Location: Bangalore (On-Site)

Experience: Minimum 3 years

Company Description:

Welcome to Vibrant Screen - Count on us for all your background verification needs. Since 2002, Vibrant Screen has been committed to providing the most accomplished, precise, and accountable employee background check services in the industry. Our focus on trust and transparency ensures that you have all the information you need to build a safe and trusted workforce. Our blend of advanced technology and industry expertise enables us to provide tailored services that address the unique needs of our clients.

Job Overview:

We are seeking a proactive and experienced Call Centre – Team Lead to manage a team of executives handling Background Verification (BGV) processes including employment, education, and address verifications. This role requires strong leadership, process adherence, and excellent communication skills to ensure timely and accurate case closures while maintaining service quality and compliance.

Key Responsibilities:

- Lead, motivate and supervise a team of BGV call centre executives.
- Monitor live and recorded calls to ensure quality, accuracy and compliance with client-specific and internal standards.
- Oversee the timely closure of verification cases while ensuring adherence to defined TATs (Turnaround Times).
- Provide ongoing coaching, feedback and performance evaluations to improve individual and team performance.
- Handle escalations effectively and coordinate with internal departments (e.g., Quality Assurance, Client Servicing, HR).
- Ensure strict adherence to data privacy, confidentiality and security protocols.
- Conduct refresher and training sessions to keep the team updated on process changes and compliance requirements.

Requirements:

- Graduate in any discipline.
- 3+ years of experience in a call centre environment, preferably in Background Verification (BGV) or the BPO industry.
- Strong verbal and written communication skills.
- Proficiency in MS Excel, call monitoring tools.
- High attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Why Join Us:

- Be part of a company with a strong reputation in the industry.
- Lead a diverse team in a collaborative and growth-driven environment.
- Work in a dynamic, fast-paced setting where your ideas and contributions make an impact.

To apply, please send your resume directly to hr@vibrantscreen.com or contact us at 9513621282 for further inquiries. We look forward to hearing from you

  • Call Center Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India Vibrant Screen Pvt. Ltd. Full time

    Job Type: Full-TimeLocation: Bangalore (On-Site)Experience: Minimum 3 yearsCompany Description:Welcome to Vibrant Screen - Count on us for all your background verification needs. Since 2002, Vibrant Screen has been committed to providing the most accomplished, precise, and accountable employee background check services in the industry. Our focus on trust and...

  • Call Center Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India Vibrant Screen Pvt. Ltd. Full time

    Job Type: Full-Time Location: Bangalore (On-Site) Experience: Minimum 3 years Company Description: Welcome to Vibrant Screen - Count on us for all your background verification needs. Since 2002, Vibrant Screen has been committed to providing the most accomplished, precise, and accountable employee background check services in the industry. Our focus on...

  • BPO Call Center

    3 weeks ago

    Bengaluru, Karnataka, India Jobshop Full time

    Job DescriptionJob Description:We are hiring for enthusiastic and dedicated individuals for theInternational Voice Processat our BPO Call Center. If you have excellent communication skills and a passion for delivering exceptional customer service, this is the perfect opportunity for youResponsibilities:- Handle inbound/outbound calls from international...

  • Call Center Representative

    4 weeks ago

    Bengaluru, Karnataka, India Unacademy Full time

    Role Overview:We are looking for a motivated and enthusiastic Tele-caller Intern to join our on-site team in Bengaluru. This role is critical in driving enrolments by effectively connecting with learners across India, providing clear information, resolving queries, and supporting the sales team in pre-enrolment engagement.Key Responsibilities:1. Cold Calling...

  • Call Center Representative

    1 week ago

    Bengaluru, Karnataka, India Unacademy Full time

    Role Overview: We are looking for a motivated and enthusiastic Tele-caller Intern to join our on-site team in Bengaluru. This role is critical in driving enrolments by effectively connecting with learners across India, providing clear information, resolving queries, and supporting the sales team in pre-enrolment engagement. Key Responsibilities: 1. Cold...

  • Call Center Representative

    1 week ago

    Bengaluru, Karnataka, India Unacademy Full time

    Role Overview:We are looking for a motivated and enthusiastic Tele-caller Intern to join our on-site team in Bengaluru. This role is critical in driving enrolments by effectively connecting with learners across India, providing clear information, resolving queries, and supporting the sales team in pre-enrolment engagement.Key Responsibilities:1. Cold Calling...

  • Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India VCATCH Full time

    Company Overview VCATCH operates on Six-Sigma standards with a management team that brings extensive experience in the BPO industry Our services span across various sectors like Ed-tech E-commerce FMCG Real-Estate and more Based in Bangalore we provide state-of-the-art cost-effective call center solutions that enhance your ROI VCATCH is recognized...

  • Supervisor Call Center Operations

    2 weeks ago

    Bengaluru, Karnataka, India Zevas Communications Full time

    Supervisor OperationsAre you positive motivated and ready to learn in a fast-paced environment This is an opportunity to work in a friendly atmosphere be recognized for your success and make a difference At ResultsCX we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to...

  • Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India Team Works Consultancy Full time

    As a Team Lead - Operations you ll lead a team of 15-25 Credit Advisors focused on engaging with subscribed users identifying repayment opportunities and cross-selling tailored financial solutions Your team will drive the entire performance from converting leads tomaximizing repayments while ensuring a seamless user experience This role blends sales...

  • Design Team Lead

    2 days ago

    Bengaluru, Karnataka, India Team Pumpkin Full time

    Position Overview: We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...