Team Lead

4 weeks ago

Bengaluru, Karnataka, India Team Works Consultancy Full time

As a Team Lead - Operations you ll lead a team of 15-25 Credit Advisors focused on engaging with subscribed users identifying repayment opportunities and cross-selling tailored financial solutions Your team will drive the entire performance from converting leads tomaximizing repayments while ensuring a seamless user experience This role blends sales ownership operational execution and performance analytics -ideal for someone who thrives in fast-paced high-accountability environments Key Responsibilities - Team Leadership Lead a sales-oriented team of credit advisors Drive motivation performance and coaching for daily weekly and monthly sales targets - Sales Execution Oversee pitch quality objection handling conversion strategies and upselling cross-selling of credit repayment tools and products - Revenue Strategy Own the revenue funnel improve efficiency and reduce drop-offs through real-time action - User Engagement Strategize outreach efforts to maximize touchpoints and conversions from our subscribed user base Design scripts and sell frameworks with the team - Data Metrics Track sales metrics such as contact-to-conversion ratio revenue per agent AHT talk time and team productivity Share daily reports and insights with leadership - Collaboration Work closely with Product Finance and Growth teams to align on sales campaigns resolve tech blockers and implement real-time changes - Compliance Process Adherence Ensure adherence to process SLAs customer communication guidelines and data handling best practices - Performance Reviews Conduct weekly reviews with the team flag low performers and implement incentive strategies to boost momentum What We re Looking For- 1-4 years of team handling experience in inside sales fintech- Strong experience leading sales target-driven teams- Excellent in pitching objection handling and user communication- Proficient in Excel and reporting tools data-first mindset- High ownership ability to operate under pressure and hunger to deliver results- Prior experience in BFSI or fintech sales is preferred- B Tech or MBA preferredMust-Have - MS Excel proficiency- Team Handling experience min 1 year - Data-driven mindset- 2-3 years of relevant experience in sales - B2C Sales background- Hindi speaking - Mandatory ref updazz com

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