Team Lead

Job Summary Responsible for Markets Account Opening and Maintenance To maintain high quality Client Static Data in SCI and TP system Implement suitable mitigations for the identified risk issues To ensure error free work with no operating losses Function as an independent controller in Account Opening Activities Maintenance of Customer Profile Data Handle Mifid update activity in Client central Proper maintenance of SCI with regard to Customer Profile and other relevant fields Ensure CDD Guidelines are adhered to at all times Ensure proper updating on completion status of daily Instructions and submission of EOD Key Responsibilities Strategy Awareness and understanding of the Group s business strategy and model appropriate to the role Business Good understanding and experienced with key Client Onboarding Maintenance and Offboarding processes related to Financial Market products To manage the relationship between CPC and the business units as well as between other team members within Account Opening team To co-ordinate with respective CPC and ensure that all activities are completed as per agreed Service Level Agreement Processes Understand the client requirements and deliver best in class service Workflow monitoring and ensure timely completion of requests related to account opening and maintenance Adherence to process documents and policies ensure nil errors Understanding various regulatory requirements and adherence to the standards as per department operating procedure People Talent Participating in group driven training programmes along with process specific training Sharing the knowledge with team and support within the team Ensure timely completion of all e-Learning Course Risk Management Compliance with all relevant Group Policies related to Account Opening as applicable Compliance with the Group Money Laundering Prevention Policy Compliance with Group Operational Risk procedures Ensure that there is no operational loss in his her area of control Ensure that system access controls are followed as per IT Security Policy Governance Adhering to laid down Operating Procedures and Group Risk Policies at all times Ensure that Productivity MIS are updated accurately and immediately after the completion of processing the respective transaction Ensure that Key Control Standards are adhered to Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Lead to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders Peers in Account Opening team Client Managers RM In-country stakeholders Peers in other units in GBS India KL and Tianjin Qualifications University degree MBA or equitant qualification Skills and Experience Account opening Regulatory process Control activities Analytical skill Communication skill Manage risk Manage conduct About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 38163