Billing Team Lead

Job Purpose The Billing Team Lead will be responsible for coordinating and managing the day-to-day operations and activities of the billing team This includes managing a team who execute billing activities for multiple entities delivering services globally You should be able to work with and understand Order-to-Cash O2C components of ERP systems have strong knowledge of billing systems and various billing methods In this role you will report to the India Hub Lead to ensure accurate and timely delivery of billing activities You will support the billing team share feedback on the team s performance provide guidance and expertise on billing escalations and making decisions for the billing team where required About RWS Finance In joining RWS s Finance team you will be a critical part of supporting a listed world-leading provider of technology-enabled language content and intellectual property services RWS has growing revenues of over 750m through a combination of value accretive acquisitions and organic growth Group finance led by our Group CFO Candy Davies includes diverse teams across the globe operating in functions including business partnering operational finance specialist and group functions We cover a footprint of over 100 legal entities in 43 different countries worldwide It s a very exciting time to join RWS Finance for an individual who enjoys change and making an impact As part of the overall RWS business strategy we are making a significant investment in upgrading our financial systems and processes to deliver enhanced reporting and control more efficient processing enabling great value through enhanced business partnering and decision support Job Overview Key Responsibilities Review and provide input on billing team activities Ensure accurate timely and consistent billing on an ongoing basis Provide input and guidance for exception-based billing Provide input for revenue adjustments Provide approvals where required for billing activities e g for free text invoice Receive and manage escalations or issues in relation to billing Manage region-specific reporting or other ad hoc requests Supervise billing functional team across multiple levels Establish strong working relationships with direct reports to ensure satisfaction and talent retention Mentor and guide direct reports sharing expertise and knowledge to support growth and development Conduct and prepare performance reviews of direct reports in a timely manner and identify areas of development Ensure billing team are meeting performance targets and investigate when not achieved Ensure direct reports maintain Key Performance Indicator KPI results within management expectations where necessary Foster adoption of the company culture and values and mindset shift to one Shared Service Centre SSC team Monitor billing team s required training to ensure adherence to company compliance policies procedures Direct billing period close and consolidation Ensure billing activities for period end close are completed in a timely and accurate manner in line with the agreed period end timeline Review and provide additional guidance on billing issues and reconciliation to GL Resolve period close issues or queries that requires judgement and expertise Review financial and regulatory reporting and audit materials related to billing activities and transactions Support continuous improvement of the O2C processes in the SSC Work with the Global O2C Delivery Lead to action and execute O2C process strategy Raise feedback for potential opportunities to optimise and standardise methods and processes Ensure in-scope billing processes are documented and stored on the assigned shared location Monitor and report on key performance indicators KPIs for measuring performance of billing processes against agreed SLAs Ensure billing team compliance Ensure policies and procedures are followed by billing team performing tasks during and outside period end close Ensure all O2C controls are adhered to and documented appropriately Support implementation of risk management process and associated controls in line with company policies Respond to requests from regulatory authorities and auditors Collaborate with customers third parties and other teams Liaise with stakeholders across the business to ensure requirements are met for example to oversee that requests from Business Partners are actioned by the billing team in a timely and accurate manner Act as first point of contact escalation level for customer requests issues or incidents and ensure billings negotiations and investigations are handled appropriately Collaborate with Master Data team for required data points best practices and standards and data issues Collaborate with other SSC process delivery teams to exchange information as required and support process improvement where dependencies may exist Skills Experience 3-5 years management service delivery experience in O2C billing SSC operations with a track record of managing team 1-2 years of people management experience with the ability to effectively direct and prioritise work of others Strong English language skills Advanced MS Excel skills with a proven aptitude to interpret customer and financial data Working knowledge of core finance and specifically billing systems ERP and related specialty functional systems frameworks and functionality Deep understanding and enforcement of finance business processes billing policies and statutory accounting principles to ensure compliant SSC operations Applied experience in O2C billing and invoice processing Experience performing and or leading teams performing billing tasks procedures at a moderately difficult to considerably difficult level Examines issues and makes informed recommendations related to closing cycles Demonstrate logical thought process to simplify complex issues and technical concepts and to facilitate issue resolution Ability to interact with company stakeholders to ensure a high quality of service while balancing expectations and realisations Ability to work in a fast-moving environment with a proactive approach accustomed to working towards tight deadlines whilst maintaining quality of work Excellent communication and negotiation skills with a strong ability to interact with customers and resolve issues Life at RWS RWS is a content solutions company powered by technology and human expertise We grow the value of ideas data and content by making sure organizations are understood Everywhere Our proprietary technology 45 AI patents and human experts help organizations bring ideas to market faster build deeper relationships across borders and cultures and enter new markets with confidence - growing their business and connecting them to a world of opportunities It s why over 80 of the world s top 100 brands trust RWS to drive innovation inform decisions and shape brand experiences With 60 global locations across five continents our teams work with businesses across almost all industries Innovating since 1958 RWS is headquartered in the UK and publicly listed on AIM the London Stock Exchange regulated market RWS L RWS Values We Partner We Pioneer We Progress - and well Deliver together For further information please visit RWS embraces DEI and promotes equal opportunity we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment All employment decisions at RWS are based on business needs job requirements and individual qualifications without regard to race religion nationality ethnicity sex age disability or sexual orientation RWS will not tolerate discrimination based on any of these characteristics Recruitment Agencies RWS Holdings PLC does not accept agency resumes Please do not forward any unsolicited resumes to any RWS employees Any unsolicited resume received will be treated as the property of RWS and Terms Conditions associated with the use of such resume will be considered null and void