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IT Service Optimization Lead

2 weeks ago

Bikaner, Rajasthan, India beBeeOptimization Full time ₹ 15,00,000 - ₹ 22,50,000
Job Description

As a seasoned professional, you will lead our Configuration Management Database (CMDB) team, driving excellence in service management and IT operations. Your expertise will be instrumental in delivering high-quality services to our clients.

Key responsibilities include:

  • Aligning team capacity to meet business objectives
  • Resource planning and task allocation for optimal performance
  • Supporting hiring and interviewing processes, as well as managing escalations

In this role, you will work closely with leadership to present technical issues, report progress, and create actionable insights to drive business decisions.

Additionally, you will contribute to product roadmaps, strategic decision-making, and optimization initiatives, ensuring the CMDB team is aligned with business goals.

Required Skills and Qualifications

To succeed in this role, you will require:

  • 6+ years of experience in IT operations or service management
  • Proven track record of leading high-performing teams
  • Excellent communication and problem-solving skills
Benefits

We offer a competitive salary and benefits package, including:

  • A generous compensation package based on market rates
  • A flexible work environment with opportunities for growth and development
Others

This is a contract position with a notice period of 0-15 days, serving the company's needs during this time. We look forward to collaborating with you to achieve your career goals and unlock new growth opportunities.