Optimizing Workforce Manager

3 days ago


Bikaner, Rajasthan, India beBeeWorkforce Full time ₹ 12,00,000 - ₹ 18,00,000

Job Overview

The workforce management manager will partner with stakeholders, operations, and clients to ensure optimal workforce planning, capacity management, and performance monitoring.

Key Responsibilities:

  • Partner with business leaders and client stakeholders to drive strategic decision-making.
  • Provide insights and recommendations to support business objectives.
  • Develop and maintain long-term, mid-term, and short-term capacity plans, forecast call volumes, workloads, FTE requirements, and staffing needs.
  • Design efficient schedules that balance service delivery, employee preferences, and cost, ensure optimal utilization of workforce across different lines of business.
  • Oversee intraday management, real-time monitoring, and SLA adherence, drive corrective actions to maintain service levels.
  • Generate and present performance dashboards, staffing reports, and variance analysis, provide actionable insights into workforce trends and identify opportunities to enhance efficiency.
  • Lead and mentor a team of analysts and specialists, build capability within the workforce management team to handle complex modeling and analytics.


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