IT Service Optimization Leader

2 days ago

Bikaner, Rajasthan, India beBeeServiceAssuranceManager Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

Job Overview

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We are seeking a highly skilled IT Service Assurance Manager to oversee and optimize the delivery of IT services in a highly regulated environment.

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Key Responsibilities

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  • Oversee global IT service delivery across multiple locations, including manufacturing plants, R&D centres, corporate offices, and international sites spanning various regions.">
  • Manage day-to-day operations by serving as the central liaison between outsourced service providers and internal functional teams.">
  • Build and sustain strong relationships with outsourced IT partners and other vendors to ensure service levels are maintained and issues are resolved promptly.">
  • Align IT services with evolving business priorities and ensure timely communication and translation of those priorities across IT teams.">
  • Proactively identify opportunities for service improvement and implement plans to sustain or enhance performance.">
  • Conduct regular service reviews with IT service partners to assess performance, review risks, and drive customer satisfaction improvements.">
  • Lead and coordinate on-site service teams, including scheduling, task allocation, and performance monitoring.">
  • Identify risks and issues in service delivery and implement timely corrective actions.">
  • Coordinate with technical teams to ensure smooth implementation and ongoing support of services.">
  • Manage escalations and ensure timely resolution of service issues.">
  • Establish and manage Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for internal and external IT services.">
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Requirements

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  • Bachelor's degree in Computer Science, Information Technology, or a related field.">
  • ITIL v4 certification is required.">
  • Excellent leadership and interpersonal skills.">
  • Strong analytical and problem-solving abilities.">
  • Effective communication and stakeholder management.">
  • At least 10 years of experience in IT service delivery, with at least 3 years in a managerial role within the pharmaceutical or life sciences industry.">
  • Strong understanding of GxP regulations, system validation, and compliance frameworks.">
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About This Role

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This role requires a high level of expertise in IT service delivery, leadership, and collaboration. If you have a passion for delivering exceptional results and driving business success, we encourage you to apply.

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