Order Service Coordinator

2 weeks ago


Kannur, Kerala, India beBeeOperations Full time ₹ 18,00,000 - ₹ 25,00,000
Job Opportunity

We are seeking a skilled and dedicated professional to join our team as an Order Service Coordinator.

Key Responsibilities:

  • Ensure timely issue resolution for regional Sales Teams by owning the servicing of orders in a defined customer service framework.
  • Validate demand over the horizon, assign prioritization to demand/orders/customers, and validate with available POs, LCs, Regulatory clearances, Artwork Details, SKU codes, IL Check, Mfg License Check, Min Shelf-Life requirement, Pre shipment documents submission to customer & timelines, Regulatory Confirmation, and any other Customer Specific requirements to achieve the plan.

Order Management:

  1. Analyze order status in our systems.
  2. Gather information on scheduling, material receipt, and dispatch schedule.
  3. Highlight potential issues affecting defined timelines.
  4. Take end-to-end ownership of assigned orders for the region.
  5. Drive documentation related to shipments with CFT teams.
  6. Mitigate risks and delays proactively to avoid demurrage/penalties on shipments with Logistics teams.
  7. Attend meetings to gather data and information on open orders for the region and their status updates.

Supply Chain Technology and Automation:

  • Identify opportunities for implementing IT & Automation in Order Management processes to improve Supply Chain visibility.
  • Drive the implementation and rollout cycle for IT & Technology Automations within SCM jointly with IT.

Requirements:

  • Advanced expertise in Microsoft Excel and Reporting (VBA Macros, Power BI).
  • Good understanding and experience of Supply Chain essentials, preferably Pharma.
  • Ability to identify areas for improvement and propose innovative solutions.
  • SAP knowledge essential.
  • Strong analytical and problem-solving skills; attention to detail.
  • Effective communication skills.
  • Decision making and ability to prioritize dynamically.
  • Negotiation skills/conflict resolution.
  • Ability to manage multiple stakeholders.
  • Ability to understand and work around constraints.
  • Excellent time management skills and ability to meet tight deadlines.
  • Excellent customer service skills.
  • Excellent oral and written communication skills.

About Us:

Our company is a leading biopharmaceutical company with a strong presence in emerging markets.



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