
Order Service Coordinator
2 weeks ago
We are seeking a skilled and dedicated professional to join our team as an Order Service Coordinator.
Key Responsibilities:
- Ensure timely issue resolution for regional Sales Teams by owning the servicing of orders in a defined customer service framework.
- Validate demand over the horizon, assign prioritization to demand/orders/customers, and validate with available POs, LCs, Regulatory clearances, Artwork Details, SKU codes, IL Check, Mfg License Check, Min Shelf-Life requirement, Pre shipment documents submission to customer & timelines, Regulatory Confirmation, and any other Customer Specific requirements to achieve the plan.
Order Management:
- Analyze order status in our systems.
- Gather information on scheduling, material receipt, and dispatch schedule.
- Highlight potential issues affecting defined timelines.
- Take end-to-end ownership of assigned orders for the region.
- Drive documentation related to shipments with CFT teams.
- Mitigate risks and delays proactively to avoid demurrage/penalties on shipments with Logistics teams.
- Attend meetings to gather data and information on open orders for the region and their status updates.
Supply Chain Technology and Automation:
- Identify opportunities for implementing IT & Automation in Order Management processes to improve Supply Chain visibility.
- Drive the implementation and rollout cycle for IT & Technology Automations within SCM jointly with IT.
Requirements:
- Advanced expertise in Microsoft Excel and Reporting (VBA Macros, Power BI).
- Good understanding and experience of Supply Chain essentials, preferably Pharma.
- Ability to identify areas for improvement and propose innovative solutions.
- SAP knowledge essential.
- Strong analytical and problem-solving skills; attention to detail.
- Effective communication skills.
- Decision making and ability to prioritize dynamically.
- Negotiation skills/conflict resolution.
- Ability to manage multiple stakeholders.
- Ability to understand and work around constraints.
- Excellent time management skills and ability to meet tight deadlines.
- Excellent customer service skills.
- Excellent oral and written communication skills.
About Us:
Our company is a leading biopharmaceutical company with a strong presence in emerging markets.
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