
Order Management Specialist
1 week ago
Job Description:
">We are seeking an experienced ServiceNow Developer to support a large-scale ServiceNow transformation project. The focus will be on designing and implementing Order Management and Delivery processes in ServiceNow, leveraging the OM product.
">Key Responsibilities:
">- Develop enhancements and review existing designs identified during UAT phases.
- Implement ServiceNow OM and CSM modules, including simple and complex order capture and orchestration.
- Integrate with SPM & CSM processes.
- Collaborate with the ServiceNow Architect and technical leads to ensure best practices in design and development.
- Translate user stories into ServiceNow features with minimal customization.
- Contribute to prototyping and solution design leveraging native ServiceNow capabilities.
Required Skills & Qualifications:
">- 6+ years of hands-on ServiceNow development experience, including minimum 3 years with Order Management (OM).
- Strong expertise in Service Catalog definition and setup, Workspaces, UI Builder, Flow Designer, ServiceNow Platform features, CMDB, CSM, ITSM, SPM, and CSDM.
- Portal management and customization, API integrations with third-party tools (scripted APIs, Integration Hub), experience in designing and prototyping solutions, knowledge of sales and ordering processes.
Soft Skills:
">- Excellent communication: able to explain complex topics to non-technical audiences.
- Strong problem-solving and analytical skills.
- Ability to learn quickly and adapt to project needs.
- Proactive and collaborative mindset, with a strong team spirit.
Education:
">- Bachelor's or Master's degree in Computer Science, Engineering, Ergonomics, or a related field.
Additional Information:
">- A technical assessment will be part of the selection process.
- This is a long-term contract opportunity with potential for growth in large-scale ServiceNow programs.
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