Order Management Career Opportunity

2 weeks ago


Kannur, Kerala, India beBeeManagement Full time ₹ 5,00,000 - ₹ 10,00,000

Job Title: Order Management Specialist

Description:

We are seeking an experienced Order Management professional to oversee and manage customer orders from receipt to delivery. As a key member of our team, you will be responsible for resolving customer inquiries related to orders, including tracking, shipping, and delivery issues.

Responsibilities:

  • Analyze and resolve complex customer complaints, escalating issues to management as necessary.
  • Communicate with internal teams to resolve order-related issues and ensure timely resolutions.
  • Identify areas for process improvement and suggest solutions to enhance customer satisfaction and order management efficiency.
  • Manage and resolve customer inquiries via phone, email, and chat.

Requirements:

  • 1-2 years of customer service experience, preferably in Order Management.
  • Excellent communication skills, problem-solving, and analytical skills.
  • Strong attention to detail and ability to multitask.
  • Fluency in English (written and verbal) is required.


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