Order Fulfillment Specialist

2 weeks ago

Kannur, Kerala, India beBeeORDER Full time ₹ 6,00,000 - ₹ 10,00,000
Order Management Expert

We are seeking a highly skilled and organized Order Management Specialist to join our team. This role plays a critical part in ensuring seamless order fulfillment for our India market.

The successful candidate will be responsible for daily booking of customer purchase orders, managing orders through the system, and addressing customer queries. Key responsibilities include validating purchase orders, checking product availability, and adhering to company policies.

Key Responsibilities:

  • Process email Purchase Orders from end users through Salesforce and SAP
  • Retrieve orders from partner portal and process into SAP
  • Verify pricing against customer contract or approved discount matrix
  • Verify availability of product
  • Coordinate with Purchasing to determine lead times when supply is not available
  • Exercise discretion to prioritize product allocations when supply is not available
  • Provide inside sales support, including interface with Customer Master Data, Credit, Purchasing, Logistics, and Sales
  • Process customer returns and credit note requests in a timely manner
  • Answer customer inquiries regarding order status, product availability, and lead times
  • Troubleshoot customer issues, responding in a timely manner
  • Consistently review backlog to ensure compliance with company booking policy, including requirements that impact revenue recognition
  • Complete self-training modules in SAP as needed
  • Log customer complaints (CCAR's) in SAP
  • Create Salesforce cases to request additional addresses or contacts be added to SAP.

Required Skills and Qualifications:

  • A high-energy individual with ability to work under pressure in a fast-paced, changing environment
  • Customer first mentality
  • Strong time management skills to effectively prioritize daily tasks
  • Demonstrated initiative to resolve complex customer issues efficiently
  • Ability to work proactively and exercise judgment
  • Strong attention to detail
  • Strong interpersonal, communication, and customer service skills
  • Ability to work with others in a professional, responsive, and courteous manner
  • Ability to work productively in a cross-functional team environment
  • Strong system skills, including Microsoft Office
  • Preference for ERP system, SAP and Salesforce system

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