Senior Collections Manager

6 days ago


Noida, Uttar Pradesh, India Vodafone Idea Limited Full time

Vodafone Idea Limited, a leading telecom service provider in India, is seeking a Senior Collections Manager to join its customer retention team. As a key member of the team, you will be responsible for managing outbound collections and driving retention across various circles.

Job Description

The successful candidate will have exposure to customer retention roles and hands-on experience in customer life cycle management. They will be responsible for achieving key KPIs such as retention, collections, CSAT, and quality scores. The ideal candidate will also have strong analytical skills, strategic thinking, and the ability to influence cross-functionally.

Key Responsibilities:
  • Manage outbound collections call center and partners
  • Drive retention and collection from various outbound calling campaigns
  • Ensure assigned circle KPI delivery on overall retention, collections, bad debt, and churn
  • Maintain cost of collections and retentions within budget
  • Ensure churn, M0 collection, and forwards flows are within target
Requirements:
  • Graduate or PG in any field
  • Excellent communication skills
  • MS Office and presentation skills

Salary estimate: ₹10,00,000 - ₹15,00,000 per annum (dependent on location and experience). If you're a motivated professional looking for a challenging role in customer retention, please apply.


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