Senior Collections Manager
6 days ago
Vodafone Idea Limited, a leading telecom service provider in India, is seeking a Senior Collections Manager to join its customer retention team. As a key member of the team, you will be responsible for managing outbound collections and driving retention across various circles.
Job DescriptionThe successful candidate will have exposure to customer retention roles and hands-on experience in customer life cycle management. They will be responsible for achieving key KPIs such as retention, collections, CSAT, and quality scores. The ideal candidate will also have strong analytical skills, strategic thinking, and the ability to influence cross-functionally.
Key Responsibilities:- Manage outbound collections call center and partners
- Drive retention and collection from various outbound calling campaigns
- Ensure assigned circle KPI delivery on overall retention, collections, bad debt, and churn
- Maintain cost of collections and retentions within budget
- Ensure churn, M0 collection, and forwards flows are within target
- Graduate or PG in any field
- Excellent communication skills
- MS Office and presentation skills
Salary estimate: ₹10,00,000 - ₹15,00,000 per annum (dependent on location and experience). If you're a motivated professional looking for a challenging role in customer retention, please apply.
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Collection Manager
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Senior Manager
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Senior Collections Representative
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Zonal Collection Manager
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Collection Portfolio Manager
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Senior Collections Specialist
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AGM - Collections and Retention Manager
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Senior Collection Specialist
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Senior Operations Manager
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Customer Care Collections Team Lead
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Collection and Billing Analyst
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Director of Collections Operations
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Senior Credit Officer
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BPO Customer Care Collections Senior Associate
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