MS Office Support Specialist

5 days ago

Noida, Uttar Pradesh, India beBeeSupport Full time ₹ 20,00,000 - ₹ 25,00,000

Job Summary

A Technical Expert for Microsoft 365 Products
  • We are looking for a technical expert to provide high-quality support for our Microsoft 365 product applications.

This role requires excellent technical knowledge of MS Office 365, troubleshooting skills, and the ability to work independently in a virtual team environment.

Key Responsibilities:
  • Provide level 2 application support and incident management for MS Office 365 products.
  • Work closely with other teams to resolve issues efficiently.
  • Educate users on best practices for using MS Office applications to minimize support requests.
  • Collaborate with senior engineers or vendors to escalate complex issues and ensure timely resolution.
Requirements:
  • Bachelor's or Master's degree in Computer Science Engineering or Technology.
  • Strong background in troubleshooting enterprise Windows, Mac, and iOS environments, as well as MS Office 365 applications.
  • Proficient in troubleshooting and resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications within enterprise environments.
  • Expertise in supporting Outlook and native email clients, with deep knowledge of delegation, shared mailbox access, PST migrations, online archives, and related enterprise environment issues.
Preferred Qualifications:
  • Familiarity with Adobe applications is a plus.
  • ITIL and Major Incident Management knowledge.
  • Excellent verbal and written communication and presentation skills.

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