MS Dynamics CRM Specialist

12 hours ago

Noida, Uttar Pradesh, India beBeeImplementation Full time ₹ 1,50,00,000 - ₹ 2,01,00,000
Lead Implementation Specialist

This is a high-level implementation specialist role where you will lead the implementation, configuration, and customization of MS D365 CRM, loyalty, and marketing automation platforms.

Key Responsibilities:

  • Develop and maintain integrations between MS D365 CRM platform and other key systems, including ERP, e-commerce platforms, and analytics tools.
  • Oversee data migration processes, ensuring the integrity and accuracy of customer data across systems.
  • Implement ETL processes, API, and data quality assurance practices to ensure seamless data flow between platforms.
  • Troubleshoot and resolve issues related to platform performance, data integrity, system errors, and user experience.
  • Collaborate with business teams to understand their requirements and translate these into technical specifications.
  • Create custom reports and dashboards to track key performance indicators (KPIs) and metrics as per business requirements.

Additional Responsibilities:

  • Configure platforms to ensure they support business processes, workflows, and campaigns effectively.
  • Collaborate with implementation partners to ensure successful platform deployment and integration.
  • Provide data-driven insights to support decision-making and continuously improve platform utilization.
  • Develop training programs and materials to educate users on how to effectively utilize platforms.
  • Monitor user engagement with the platforms and identify opportunities for further training or process improvements.
  • Define the scope of CRM, loyalty, and marketing automation projects, ensuring alignment with business goals.
  • Manage project timelines, resource allocation, and progress monitoring.

Benefits

  • Opportunity to work with cutting-edge technology and drive business growth through data-driven insights.
  • Collaborative team environment that fosters innovation and learning.
  • Professional development opportunities to enhance skills and knowledge.
  • Recognition and rewards for outstanding performance.

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