Senior Client Success Manager

6 days ago

Noida, Uttar Pradesh, India beBeeClientSuccess Full time ₹ 15,00,000 - ₹ 25,00,000

We are seeking an experienced and customer-centric professional to lead client onboarding, delivery, and long-term relationship management.

Job Description
  • Lead client onboarding and ensure smooth handover from the sales team.
  • Manage end-to-end delivery of client projects, ensuring quality, timelines, and client satisfaction.
  • Act as the primary point of contact for clients post-contract signing.
  • Build and nurture long-term relationships with clients to drive renewals, upsell, and cross-sell opportunities.
  • Collaborate with internal teams (operations, marketing, product, delivery) to ensure client requirements are met.
  • Track client health, proactively address issues, and resolve escalations quickly.
  • Develop and present account review reports, success metrics, and ROI to clients.
  • Maintain detailed records of client interactions, feedback, and opportunities in CRM tools.

You will have the opportunity to work closely with multiple stakeholders, including sales, operations, marketing, and delivery teams, to deliver exceptional client experiences.

Required Skills and Qualifications
  • Bachelor's/Master's degree in Business, Marketing, or related field.
  • Minimum 5+ years of experience in post-sales, client success, or account management, preferably in the IT/SaaS/Services sector.
  • Proven track record of managing enterprise clients and delivering projects successfully.
  • Strong communication, relationship-building, and stakeholder management skills.
  • Ability to handle multiple accounts/projects simultaneously.
  • Proficiency in CRM tools and reporting.
  • Analytical mindset with the ability to measure client success and ROI.
  • Problem-solving skills and a customer-first attitude.
Benefits

This role offers the opportunity to grow your career in a dynamic industry, working with a talented team of professionals who are passionate about delivering exceptional client experiences.

You will have the chance to develop new skills, take on new challenges, and make a real impact on our business.

Others

We are committed to creating a workplace culture that values diversity, equity, and inclusion. We welcome applications from candidates of all backgrounds and perspectives.

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