Enterprise Client Manager

7 hours ago

Noida, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 90,00,000 - ₹ 1,20,00,000
About the Role

Drive client success and long-term growth by leading a team of customer-focused professionals. This key position plays a critical role in driving business outcomes through exceptional customer relationships.

You will be responsible for managing enterprise accounts, primarily in the BFSI sector, ensuring seamless onboarding, driving product adoption, and maximizing customer satisfaction and retention.

The ideal candidate will have:

  • 4+ years of experience in Customer Success / Account Management / Implementation roles within SaaS or Tech industries
  • Experience working with BFSI clients is preferred
  • Strong understanding of SaaS business models and customer lifecycle management
  • Excellent communication and stakeholder management skills, with the ability to engage senior executives
Key Responsibilities
  1. Manage the post-sales lifecycle, ensuring successful onboarding and adoption
  2. Build strong relationships with enterprise clients, especially in BFSI, and act as a trusted advisor
  3. Collaborate with cross-functional teams (Sales, Product, Support) to deliver customer success outcomes
  4. Identify upsell opportunities and drive account expansion
  5. Share actionable customer insights with internal teams to improve product and processes

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