Senior Technical IT Expert

2 weeks ago

Pune, Maharashtra, India beBeeSpecialist Full time ₹ 80,00,000 - ₹ 1,50,00,000
IT Support Role Overview

The Position

We are seeking a highly skilled and motivated IT Support Specialist to join our global enterprise IT organization.

  • Provide day-to-day internal desktop support to global office teams and remote staff with outstanding customer service and communication skills.
  • Respond to internal IT requests in a timely manner and assist in the administration of corporate IT and Security SaaS applications.
  • Identify complex problems, investigate root-causes, and recommend scalable solutions.
  • Participate in a global follow-the-sun support team environment and collaborate with cross-functional teams.

Key Responsibilities:

Core Competencies
  • Strong MacOS and Windows desktop support knowledge in a global corporate environment.
  • Provide support for business applications including Google G Suite for Business, Microsoft Office Suite, Slack, Zoom, Salesforce, Adobe Suite, Email, Druva, Active Directory, Okta, Jamf, MDM, Intune, and other corporate IT and Security SaaS applications.
  • Execute imaging procedures and new hire technology and workspace onboarding as well as user account provisioning in accordance with requisite compliance guidelines.
  • Create and update procedures and technical documentation in our knowledge base and IT support pages.
Requirements
  • 3+ Years experience in a Help Desk Technical Support role including multi-site global support with a proven track record in fast-paced business environments greater than 500 people.
  • College degree or equivalent work experience.
  • Excellent customer service and communication skills.
  • Extensive knowledge of MacOS operating systems in an enterprise environment.
  • Experience supporting business applications including Google G Suite for business and Microsoft Office suite.

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