Senior Technical Service Expert

6 hours ago

Pune, Maharashtra, India beBeeExcellence Full time ₹ 20,00,000 - ₹ 40,00,000

Technical Support Excellence

We are seeking a highly skilled and motivated professional to excel in our technical support team.

  • Customer Case Processing & Routing: Process incoming customer issues via phone, voicemail, or email. Route cases to the appropriate technical support team or department.

  • Critical Issue Escalation: Escalate urgent issues to Technical Support Management.

  • Support Queue Optimization: Manage case routing and monitor support queues in line with ISO and internal processes.

  • New Hire Development: Develop new hires on tools and processes related to Customer Service through Coaching or Mentoring.

Required Skills:

  • Bachelor's degree in any discipline.

  • 0-1 year of experience in customer support or a related field (preferred).

  • Proficiency in Windows at the user level, with basic administrative knowledge.

  • Excellent verbal and written communication skills for handling customer issues via phone and email.

  • Strong troubleshooting abilities, including configuration, duplication, and root-cause analysis of technical issues.

  • Solid technical writing skills, with the ability to document and share knowledge through article publishing.

About Us:

You'll work alongside industry experts, solving real-world problems through innovation. If you're passionate about learning, growth, and meaningful impact, you'll find a fulfilling career experience.

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