Technical Support Team Lead

1 month ago


Gurgaon, Haryana, India Taboola Full time

Taboola, the world's leading content discovery platform, is seeking a highly skilled Technical Support Team Lead to join our team. In this role, you will lead a team of technical support specialists providing expert services to our customers, troubleshooting complex issues related to our Advertiser Platform and technologies.

Key Responsibilities:

  • Lead a team of technical support specialists to deliver exceptional customer experiences.
  • Own customer success by ensuring seamless support operations, meeting SLAs, and exceeding customer expectations.
  • Drive innovation by analyzing performance metrics, identifying trends, and implementing process improvements.
  • Collaborate across teams to optimize support workflows and enhance product capabilities.
  • Tackle complex challenges by leading incident response and providing technical guidance to resolve critical issues.

Requirements:

  • Proven track record in leading and motivating high-performing support teams.
  • Expertise in coaching, mentoring, and developing team members.
  • Strong interpersonal and communication skills to build relationships and resolve conflicts.
  • Proven experience leading technical support teams in a fast-paced environment.

What We Offer:

  • A dynamic and collaborative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

About Taboola:

Taboola is the world's leading content discovery platform, serving 360B recommendations to over 1B unique visitors each month on the web's most innovative publisher sites.

We are committed to creating an inclusive environment for all employees and believe such an environment is critical for success. Employment is decided on the basis of qualifications, merit, and business need.



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