
Technical Support Expert
2 weeks ago
We are looking for an experienced professional to fill the role of Application Support Specialist. This position requires a strong analytical and organizational skillset, as well as excellent customer relations/service skills.
Key Responsibilities:
- Provide timely and effective support for application-related issues.
- Collaborate with cross-functional teams to resolve complex technical issues.
- Develop and maintain knowledge of business systems technologies.
- Conduct thorough analysis of system issues and implement solutions.
- Communicate effectively with stakeholders at all levels.
Requirements:
- 8+ years of experience in implementation and support of various loggers.
- Proven expertise in NICE, Verint, Avaya, Engage, WFO, AWFO, WFM, etc.
- Comprehensive knowledge of Contact Center portfolio and technologies.
- Strong analytical, reasoning, and organizational skills.
- Excellent communication and interpersonal skills.
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