Cluster Business Development Lead

1 week ago

Noida, Uttar Pradesh, India beBeeServicing Full time ₹ 18,00,000 - ₹ 25,00,000

Job Title: Cluster Servicing Manager

We're looking for a skilled professional to lead a team of 50-60 direct and indirect members, focusing on revenue generation from a substantial customer base.

Main Responsibilities:

  • Lead the servicing cluster to deliver outstanding client experiences, ensuring every touchpoint reinforces trust and loyalty.
  • Own the cluster's P&L by identifying revenue growth opportunities and driving strategic upselling.
  • Build, mentor, and empower high-performing teams in a culture of continuous growth, collaboration, and development.
  • Conduct meaningful client interactions to extract actionable insights on services and products, and channel this feedback to internal teams.
  • Leverage data-driven insights to design and implement innovative, scalable servicing models that boost operational efficiency and elevate customer satisfaction.

Key Requirements:

  • Client Engagement & Tele-Sales Expertise: Skilled in handling clients with a consultative approach and applying effective tele-sales techniques to drive business outcomes.
  • Analytical Thinking & Problem Solving: Quick thinker with strong problem-solving abilities to address challenges efficiently.
  • Effective Communication: Excellent verbal communication paired with active listening to ensure clear understanding and impactful interactions.
  • Strategic Vision: Forward-thinking with the ability to anticipate customer needs and identify new business opportunities.
  • Team Leadership & Interpersonal Skills: Proven ability to lead, motivate, and collaborate with teams while fostering a positive and productive work environment.
  • Data Analysis & Reporting: Competent in interpreting data and managing reports to support strategic decisions and performance tracking.

What We Offer:

A dynamic work environment that encourages growth, innovation, and teamwork. Opportunities to develop skills, build relationships, and drive business success.

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