Cluster Servicing Director

1 week ago

Noida, Uttar Pradesh, India beBeeLeader Full time ₹ 1,80,00,000 - ₹ 2,32,00,000

We are seeking a skilled Cluster Servicing Leader to oversee and nurture a team of professionals, fostering a best-in-class client servicing environment.

Key Responsibilities:
  • Client Experience: Lead the servicing cluster to deliver exceptional client experiences, ensuring every touchpoint reinforces trust and satisfaction.
  • Revenue Ownership: Take ownership of the cluster's revenue growth by identifying opportunities and driving strategic upselling initiatives.
  • Team Development: Build, mentor, and empower high-performing teams in a culture of continuous growth, collaboration, and excellence.
  • Client Insight & Feedback: Conduct meaningful client interactions to extract actionable insights on services and products, and channel this feedback to internal teams for improvement.
Required Skills & Qualifications:
  • Client Engagement & Tele-Sales Expertise: Skilled in handling clients with a consultative approach and applying effective tele sales techniques to drive business outcomes.
  • Analytical Thinking & Problem Solving: Quick thinker with strong problem-solving abilities to address challenges efficiently.
  • Effective Communication: Excellent verbal communication paired with active listening to ensure clear understanding and impactful interactions.
  • Strategic Vision: Forward-thinking with the ability to anticipate customer needs and identify new business opportunities.
  • Team Leadership & Interpersonal Skills: Proven ability to lead, motivate, and collaborate with teams while fostering a positive and productive work environment.

MBA graduate with strong academics; 5+ yrs. of experience in Sales / Servicing / Retention; preference for candidates with team handling experience of 25+ team members in last 3yrs

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