Senior Cluster Servicing Lead

2 weeks ago

Noida, Uttar Pradesh, India beBeeServicing Full time ₹ 1,50,00,000 - ₹ 2,00,00,000
Job Title: Senior Cluster Servicing Lead

We are seeking an experienced Senior Cluster Servicing Lead to oversee and develop a high-performing team, driving revenue growth and fostering a best-in-class client servicing environment.

Key Responsibilities:
  • Client Experience: Drive the cluster's client experience strategy, ensuring every touchpoint reinforces trust and satisfaction.
  • Revenue Ownership: Own the cluster's P&L by identifying revenue growth opportunities and driving strategic upselling initiatives.
  • Team Development: Build, mentor, and empower high-performing teams in a culture of continuous growth, collaboration, and excellence.
  • Client Insight & Feedback: Conduct meaningful client interactions to extract actionable insights on services and products, and channel this feedback to internal teams for improvement.
  • Innovative Solutions: Leverage data-driven insights to design and implement innovative, scalable servicing models that boost operational efficiency and elevate customer satisfaction.
Required Skills:
  • Client Engagement & Tele-Sales Expertise: Skilled in handling clients with a consultative approach and applying effective tele sales techniques to drive business outcomes.
  • Analytical Thinking & Problem Solving: Quick thinker with strong problem-solving abilities to address challenges efficiently.
  • Effective Communication: Excellent verbal communication paired with active listening to ensure clear understanding and impactful interactions.
  • Strategic Vision: Forward-thinking with the ability to anticipate customer needs and identify new business opportunities.
  • Team Leadership & Interpersonal Skills: Proven ability to lead, motivate, and collaborate with teams while fostering a positive and productive work environment.
  • Data Analysis & Reporting: Competent in interpreting data and managing reports to support strategic decisions and performance tracking.
Experience and Education:
  • MBA graduate with strong academics.
  • 5+ yrs. of experience in Sales / Servicing / Retention.
  • Preference for candidates with team handling experience of 25+ team members in last 3yrs.

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