Cluster Manager

4 days ago

Noida, Uttar Pradesh, India WTF Gyms Full time
Cluster Manager

Location: Delhi NCR (Multi-Gym Operations)

Department: Operations & Sales

Role Overview

The Cluster Manager is responsible for the overall management, growth, and profitability of multiple gym branches within a defined cluster. This role ensures seamless operations, drives sales performance, maintains high customer satisfaction, and ensures compliance with company standards and SOPs across all gyms in the cluster.

Key Responsibilities

1. Sales & Revenue Management

- Own revenue targets for all gyms in the cluster.
- Drive membership sales, renewals, and PT (Personal Training) revenue.
- Monitor and push lead conversion rates, walk-in conversions, and upselling of packages.
- Plan and execute local sales promotions in coordination with the marketing team.

2. Operational Excellence

- Ensure smooth day-to-day operations at all gyms in the cluster.
- Implement and audit SOPs for front desk, trainer services, housekeeping, and facility management.
- Monitor gym upkeep – branding, equipment maintenance, housekeeping, and safety compliance.
- Coordinate with Facility & Procurement teams for repairs, stock, and vendor management.

3. Team Leadership & People Management

- Manage and mentor Branch Managers, Sales Executives, Trainers, and Front Desk Executives.
- Conduct weekly review meetings and provide feedback to staff.
- Ensure proper training, motivation, and discipline of all team members.
- Support HR in recruitment, onboarding, and performance management for the cluster.

4. Customer Experience & Retention

- Maintain high member satisfaction and retention across gyms.
- Resolve escalated customer issues promptly and professionally.
- Ensure premium customer service culture is maintained across all branches.

5. Compliance & Reporting

- Monitor attendance, payroll inputs, and compliance of gym staff with company policies.
- Review financial performance: daily sales, expenses, attrition, and revenue reports.
- Share weekly & monthly performance dashboards with leadership.
- Ensure adherence to statutory requirements (PF, ESI, GST, etc. where applicable).

Key Skills & Competencies

- Strong leadership and people management skills.
- Excellent communication and negotiation ability.
- Sales-driven with proven ability to meet and exceed revenue targets.
- Strong analytical and reporting skills (Excel, Google Sheets, CRM dashboards).
- Problem-solving and decision-making under pressure.

Qualifications & Experience

- Graduate/Postgraduate in Business, Management, or related field.
- 5–8 years of experience in sales/operations, preferably in fitness, retail, or hospitality.
- Minimum 2–3 years managing multi-location operations.
- Proven track record of delivering business growth and leading teams.

  • Cluster Manager

    4 weeks ago

    Noida, Uttar Pradesh, India Livlong Insurance Full time

    We are seeking experienced and driven professionals for the position of Cluster Manager – Health Insurance (Agency Channel) within Noida. The incumbent will be responsible for handling a team, driving sales through the agency channel, recruiting and training agents, and managing key agency partner relationships. This role demands strong leadership,...

  • Cluster Manager

    2 weeks ago

    Noida, Uttar Pradesh, India WTF Gyms Full time

    About the Role: We are seeking a proactive and performance-driven Cluster Manager to oversee day-to-day operations across a group of gym locations. You will be responsible for ensuring each center delivers a seamless customer experience, meets sales and service targets, and maintains brand standards. The ideal candidate should be a strong leader,...

  • OpenShift Cluster Engineer

    1 day ago

    Noida, Uttar Pradesh, India beBeeCloud Full time ₹ 15,00,000 - ₹ 20,00,000

    OpenShift Cluster EngineerWe are seeking a skilled OpenShift Cluster Engineer to join our team. The ideal candidate will have experience in designing, building, and maintaining large-scale OpenShift clusters.Responsibilities:Design and implement OpenShift cluster architecture for enterprise customersCollaborate with cross-functional teams to ensure smooth...

  • Cluster Head

    4 days ago

    Noida, Uttar Pradesh, India Strategic Talent Partner Full time

    We're looking for a Cluster Servicing Manager, you will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of revenue generation from a substantial customer base. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team...

  • Cluster Head

    6 days ago

    Noida, Uttar Pradesh, India Strategic Talent Partner Full time

    We're looking for a Cluster Servicing Manager, you will be responsible for overseeing and nurturing a team of 50-60 direct and indirect members, while also taking ownership of revenue generation from a substantial customer base. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team...

  • Cluster Operations Director

    3 days ago

    Noida, Uttar Pradesh, India beBeeServicing Full time ₹ 15,00,000 - ₹ 25,00,000

    Job OpeningWe are seeking a talented Cluster Servicing Manager to oversee and nurture a team of 50-60 direct and indirect members. Your primary focus will be on fostering a best-in-class client servicing environment, driving revenue growth, and ensuring the team operates at optimal efficiency.Key Responsibilities:Lead the servicing cluster to deliver...

  • Cluster Growth Director

    6 days ago

    Noida, Uttar Pradesh, India beBeeLeadership Full time

    Job TitleLead a high-performing cluster to deliver exceptional client service experiences, drive revenue growth, and develop teams.Key Responsibilities:Client Experience: Foster lasting impressions through every interaction, ensuring a superior client experience.Revenue Ownership: Take charge of the Profit & Loss (P&L) for the entire cluster, identifying...

  • Cluster School Director, Schools Management For K-12 Schools

    4 days ago

    Noida, Uttar Pradesh, India Talent Leads HR Solutions Full time

    Cluster School DirectorDepartment AcademicQualification Bachelor Master degreeExperience 6-12 yearsThe School Director plays a critical role in the leadership development and support of school This position will provide direction and oversight contributing to the building of systems and supports that increase student achievement across schools ...

  • IT Project Manager

    17 hours ago

    Noida, Uttar Pradesh, India beBeeMigration Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job OverviewThe Migration Function is responsible for transferring business processes from GOSC using a time-tested methodology and ensuring seamless capability establishment.Key Responsibilities:Managing end-to-end IT project migrationsSupporting IT projects with application developmentResponsible for managing end-to-end programs clusters of...

  • Urgent Manager

    7 days ago

    Noida, Uttar Pradesh, India Max Life Insurance Full time

    Manager Training - Axis AVCKey Responsibilities Key Deliverables Imparting Training to Banca Axis sellers and Max Life Employees as per defined and agreed Man Days Providing right training inputs Sales support to Banca Axis Max Life sellers - 2 days should be devoted towards training of Max Life employees Post Training on line certification through...