Customer Service Ambassador
3 weeks ago
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.
Our company is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.
Job Details
Job Location: Kolkata (Work from office only)
Shifts: Flexible with any shift
Responsibilities
• Provide resolution to maintain standards of quality
• Review content and provide resolution based on prescribed guidelines
• Recognize trends and patterns and raise issues timely
• Provide insights to help improve the support to the users
• Maintain a thorough understanding of process and policies
• Provide excellent customer service to our customers
Qualifications
Minimum qualifications
• Any Graduate (except Law)
• Freshers are eligible
Preferred qualifications
• Effective probing skills and analyzing / understanding skills
• Problem solving skills with customer centric approach
• Must be able to work on a flexible schedule (including weekend shift work).
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