Global Elevator Ambassador

2 weeks ago


Kolkata, West Bengal, India KONE Full time

Customer Service Role Overview

KONE Global Elevator Operations

We are seeking a skilled customer service professional to join our team as an Elevator Ambassador. This role will involve managing customer relationships, ensuring quality service delivery, and maintaining a safe working environment.

Responsibilities

  • Customer Relationship Management
    • Responsible for customer satisfaction through quality of service and regular communication.
    • Accurate and real-time back reporting of work performed.
    • Maintaining excellent relationships with customers and contact persons.
  • Service Operations
    • Accountable for end-user and site safety.
    • Responsible for safe working practices and operations according to maintenance instructions and safety guidelines.
    • Execution of service visits respecting schedule, quality standards, and time allocation.
  • Leadership / People Management
    • Responsible for regular updates on relevant information.
    • Familiarity with all aspects of lift technology and accountable for attending proposed training.

What We Offer

  • Career progression and opportunities within a global organization.
  • Total reward elements that engage and motivate employees.
  • Comprehensive learning and development programs.

Requirements

Click on apply if you have a passion for meeting people and making an impact in the elevator industry.



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