Service Delivery Manager

4 weeks ago


Bengaluru, Karnataka, India Microland Full time

Service Delivery Manager Job Description
At Microland, we are seeking a highly skilled Service Delivery Manager to join our team. The ideal candidate will be responsible for ensuring excellent customer service, maintaining strong relationships with customers and third-party vendors, and driving repeat business.

Key Responsibilities:
1. Provide customers with information about equipment rentals and sales
2. Develop contracts for commercial contractors and developers
3. Train sales staff on best practices in upselling, customer satisfaction, and brand promotion
4. Manage the work order system, including invoice logging and service invoice generation
5. Instruct customers on equipment operation, care, and maintenance
6. Inspect rental equipment upon return and process returns
7. Drive sales growth across all channels through effective hiring, training, and management approaches



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