Service Delivery Manager

4 weeks ago


Bengaluru, Karnataka, India Novo Nordisk AS Full time

Department – Validation CoE (Enterprise Platforms & Tech Services)

We are seeking a skilled Service Delivery Manager to anchor our service delivery, clarify customer needs, and establish agreements, contracts, and operational level agreements. As a Service Manager at Novo Nordisk, you will ensure services meet business needs, manage changes, and set expectations with the service owner.

The Position

  • Manage end-to-end service delivery, clarify customer needs, and establish agreements, contracts, and operational level agreements.
  • Ensure services meet business needs, manage changes, and set expectations with the service owner.
  • Address service complaints, conflicts, incidents, and maintain service management processes.
  • Oversee daily service operations by optimizing resources, coordinating with stakeholders, and aligning with evolving requirements.
  • Manage validation requirements, coordinate testing capabilities, and standardize service quality across projects.

Qualifications

  • MCA, M.Sc., B.Sc., or a similar graduate degree in a relevant field (Computer Science, Life Sciences, IT Quality).
  • Experience of 7+ years of experience with relevant 3+ years in Service management.
  • Experience in people management within the pharmaceutical or other relevant industry.
  • Strong experience in global stakeholder management.
  • Strong experience in ITIL - Change and Release Management along with incident and problem management.
  • Strong validation understanding and documentation experience.
  • Excellent communication skills with high degree of flexibility and good interpersonal skills.

About the Department

Cross IT Services is the unit responsible for compliance management of systems at Novo Nordisk. The systems are used on a local, regional, and global scale by many areas of the business, including Sales and Marketing, Production sites, etc., and are critical to the execution of key business processes such as development, manufacturing, sales, finance, etc. This unit is responsible for validating these systems, qualifying the underlying infrastructure, and maintaining the systems in a validated state throughout their operation.



  • Bengaluru, Karnataka, India Nexthire Full time

    Job Title: IT Service Delivery ManagerCompany: NexthireJob Summary:Nexthire is seeking an experienced IT Service Delivery Manager to lead our IT infrastructure team. The successful candidate will be responsible for ensuring the efficient delivery of IT services to meet the needs of our organization.Key Responsibilities:Service Management:Oversee the delivery...


  • Bengaluru, Karnataka, India Nexthire Full time

    Job Title: IT Service Delivery ManagerJob Summary:We are seeking an experienced IT Service Delivery Manager to lead our IT infrastructure team. The successful candidate will be responsible for ensuring the efficient delivery of IT services to meet the needs of our organization.Key Responsibilities:Service Management:Oversee the delivery of IT services to...


  • Bengaluru, Karnataka, India Nexthire Full time

    Employed at Nexthire, you will assume the role of the IT Service Delivery Manager, overseeing the delivery of IT services to meet organizational needs. This position demands a professional with a strong understanding of IT infrastructure and service management principles. Key responsibilities will involve managing IT service delivery processes, maintaining...


  • Bengaluru, Karnataka, India Nexthire Full time

    Role Overview: Nexthire is seeking a highly skilled IT Service Delivery Manager to join our team. This role involves ensuring the efficient delivery of IT services to meet the needs of our organization.Key Responsibilities:Service Management: Oversee the delivery of IT services to ensure they meet business requirements and service level agreements...


  • Bengaluru, Karnataka, India Lenovo Full time

    Job Description: At Lenovo, we are looking for a highly skilled Service Delivery Manager to lead our service delivery processes. Key Responsibilities:- Manage complex service delivery processes and ensure contractual support service deliverables are understood and managed effectively- Maximize the value of the customer's investment in Lenovo products and...


  • Bengaluru, Karnataka, India HITACHI ENERGY SERVICES SP. Z O.O. Full time

    Job DescriptionOverviewHitachi Energy IT has initiated an IT Transformation program to set up and migrate to a new global IT environment.As a ServiceNow Service Delivery Manager, you will play a key role in ensuring the effective delivery and support of ServiceNow services provided by external vendors.Your ResponsibilitiesKey responsibilities...


  • Bengaluru, Karnataka, India Fujitsu Full time

    Job DescriptionAs a Service Delivery Manager at Fujitsu, you will be responsible for managing SAP projects and ensuring the delivery of high-quality services to our customers. The ideal candidate will have a deep understanding of the customer's business and technical environment, as well as excellent communication skills.Key Responsibilities:Manage SAP...


  • Bengaluru, Karnataka, India Confluent, Inc Full time

    At Confluent, Inc., we are seeking a skilled Service Delivery Manager to join our team. The successful candidate will be responsible for driving success with our Professional Services customers across a regional customer base.The ideal candidate will have experience overseeing enterprise-level IT delivery projects and selling enterprise IT delivery services....


  • Bengaluru, Karnataka, India Fujitsu Full time

    Job Title: Service Delivery Manager      At Fujitsu, we are seeking a highly skilled Service Delivery Manager to lead our production teams in delivering exceptional IT services to our customers.Key Responsibilities:Manage SAP projects to ensure timely delivery and high-quality results.Develop and maintain a deep understanding of the customer's business...


  • Bengaluru, Karnataka, India KBros Aristo Pvt Ltd Full time

    Service Delivery Role at KBros Aristo Pvt LtdAs a Service Delivery Manager, you will be responsible for coordinating service engineer schedules, assigning tasks, and dispatching engineers to customer sites. This role involves managing work orders, ensuring accurate documentation, and tracking progress.Key Responsibilities:Develop and implement efficient...


  • Bengaluru, Karnataka, India Lenovo Full time

    Job SummaryWe are seeking a highly skilled Service Delivery Manager to join our team at Lenovo. As a Service Delivery Manager, you will be responsible for leading complex service delivery processes, developing creative resolutions to complex problems, and ensuring contractual support service deliverables are understood and managed effectively.Key...


  • Bengaluru, Karnataka, India Novo Nordisk Full time

    Job Title: Service Delivery ManagerNovo Nordisk is seeking a highly skilled Service Delivery Manager to anchor end-to-end service delivery, clarify customer needs, and establish agreements and contracts. The ideal candidate will ensure services meet business needs, manage changes, and set expectations with the service owner.Key Responsibilities:Manage...


  • Bengaluru, Karnataka, India Live Connections Full time

    Job Title: Service Delivery ManagerHiring for a Service Delivery Manager role in our Insurance Operations Team. We're seeking experienced professionals with a strong background in managing delivery teams and ensuring client satisfaction.Key Responsibilities:Lead and manage internal delivery teams to review incidents, problems, and operations issues impacting...


  • Bengaluru, Karnataka, India Société Générale Assurances Full time

    Service Delivery ManagerWe are seeking a skilled Service Delivery Manager to lead our IT service operations team.Key ResponsibilitiesLead ITIL processes in Database Reliability EngineeringManage service levels, quality, and client expectationsDevelop and drive client relations and satisfactionDefine and manage service roadmaps for clientsRequirementsStrong...


  • Bengaluru, Karnataka, India Novo Nordisk Full time

    About the RoleWe are seeking a highly skilled Service Delivery Manager to join our team at Novo Nordisk. As a Service Delivery Manager, you will be responsible for managing end-to-end service delivery, clarifying customer needs, and establishing agreements, contracts, and operational level agreements.Key ResponsibilitiesManage end-to-end service delivery,...


  • Bengaluru, Karnataka, India People First Consultants Full time

    Job Title: Service Delivery ManagerJob Summary:People First Consultants is seeking a highly skilled Service Delivery Manager to lead our team in delivering exceptional client experiences. As a Service Delivery Manager, you will be responsible for managing a team of 120-150 associates with 56 Team Leaders. Your primary goal will be to drive process and...


  • Bengaluru, Karnataka, India People First Consultants Full time

    Job Role: Service Delivery ManagerAt People First Consultants, we are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for end-to-end performance client and team management. You will be responsible for managing a team of 120-150 associates with 56 Team Leaders. Your key...


  • Bengaluru, Karnataka, India People First Consultants Full time

    Job Role: Service Delivery ManagerAt People First Consultants, we are seeking a highly skilled Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for end-to-end performance client and team management. You will be responsible for managing a team of 120-150 associates with 56 Team Leaders. Your key...


  • Bengaluru, Karnataka, India Novo Nordisk AS Full time

    Department – Validation CoE (Enterprise Platforms & Tech Services)We are seeking a skilled Service Delivery Manager to anchor our service delivery, clarify customer needs, and establish agreements, contracts, and operational level agreements.The PositionManage end-to-end service delivery, clarify customer needs, and establish agreements, contracts, and...


  • Bengaluru, Karnataka, India Lenovo Full time

    Job DescriptionThis role will have a significant impact on the business, both internally and externally. The successful candidate will be responsible for working against Service Level Agreement (SLA) and Key Performance Indicator (KPI) agreements, as well as managing overall contract profitability. The goal is to increase efficiency and effectiveness of the...