Service Delivery Manager

3 weeks ago


Bengaluru, Karnataka, India Confluent, Inc Full time

At Confluent, we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organisation to create experiences and use the power of data in ways that profoundly impact the way we all live.

As a key member of our Professional Services team, you will help organisations navigate significant business and technological transformation associated with adopting a streaming platform. You will engage across the lifecycle of our customers to align business outcomes, ensuring clear success criteria, and assess customer success.

Key Responsibilities:

  • Drive success with Confluent Professional Services customers across a regional customer base.
  • Manage bookings, revenue, margins, and satisfaction targets.
  • Create and drive legal terms agreements for your customers.
  • Engage with stakeholders across the customer organisation from C-level / VP to Architects and program managers.
  • Build a great team and company. Help to develop strong relationships, capabilities, and experience among Confluent team members.
  • Participate in Confluent product and sales strategy conversations affecting customers in your region.

Requirements:

  • Experience overseeing enterprise-level IT delivery projects (4+ years or equivalent capability).
  • Experience selling enterprise IT delivery services (2+ years or equivalent capability).
  • Demonstrated success in building and developing remote delivery teams including resource management, performance assessment, and career/growth planning.

We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.



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