
Senior Business Growth Specialist
1 week ago
The role of CRM Expert is pivotal in driving business growth and innovation.
This position requires a highly skilled professional with extensive experience in Salesforce development, specializing in Sales and Service Cloud, as well as migration of legacy systems to Salesforce.
The ideal candidate will possess strong expertise in Apex, Lightning Components, Lightning Flows, SOQL, and Salesforce Integration tools, with hands-on experience in Salesforce Data Migration using tools like Data Loader, Dataloader.io, and other ETL platforms.
Additionally, the candidate should have experience working with manufacturing industry requirements or similar complex industries, and demonstrate a strong understanding of Salesforce best practices, including code quality, security, following governor limits, and scalability.
Excellent collaboration skills with cross-functional teams and stakeholders are essential for this role.
CRM Expert will work closely with business partners to identify requirements, design and document business processes, prepare Requests for Proposals, manage vendors' technical answers, and perform gap analysis between requirements and proposed solutions.
Key Responsibilities:
- Project Management/Digitalization in the Commercial Area
- Create Business Requirements/Documents According to Business Needs
- Support Business to Define/Describe Exact Needs Systematically and Structuredly
- Prepare RFPs and Manage Vendors' Technical Answers
- Prepare, Organize, and Facilitate Workshops
- Perform Gap Analysis Between Requirements and Proposed Solution
- Design and Document Business Processes Including Proposed Solutions
- Align Business Processes Across Agencies
- Prepare and Execute Project Planning, Scheduling, Team Management, and SteerCo
- Manage Delivery Teams in Developing and Implementing Applications
- Collaborate with Technical Demand Teams and Business Change Managers
- Prepare, Organize, and Execute Key User Training
- Manage User Acceptance (Change Management) and Smooth Rollout of Applications
- Create and Execute Roll-Out Plan
- Emerging Technologies/Industry Trends Watch and Apply When Relevant
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