
Senior Documentation Coordinator
23 hours ago
We are seeking a skilled Documentation Specialist to collaborate with our Client Success team in preparing renewal documents. This role requires an individual who excels at maintaining accurate records, analyzing client data, and creating supporting documentation.
The ideal candidate will have 2+ years of experience in executing customer data analysis to support a smooth renewal process. Strong analytical and problem-solving skills, excellent project management abilities, and attention to detail are essential for success in this role.
- Collaborate with Client Success Managers and Renewal Representatives on document preparation, supplying teams with contract quotes and supporting documentation.
- Analyze client data within internal and external tools to gather necessary information for documentation creation.
- Work with employees to identify actions needed for a successful renewal process.
- 2+ years of experience executing and analyzing customer data for a high-growth SaaS company.
- Strong analytical and problem-solving abilities.
- Excellent project management skills and attention to detail.
- Familiarity with CRM and renewal management software (e.g., Salesforce).
- Education: Associate or Bachelor's degree preferred.
- Self-starter with a proven track record of driving customer success in SaaS companies.
- Ability to multitask, prioritize, and scale.
- Highly data-driven with a commitment to understanding the renewal lifecycle.
- Strong presentation and communication skills.
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