Documentation Manager
7 days ago
We are seeking a proactive and detail-oriented Sales Coordinator cum Documentation Manager to join our dynamic team. The ideal candidate will play a dual role in supporting the sales team with coordination tasks and managing all sales-related documentation, ensuring smooth workflow from enquiry to delivery and after-sales support. This position is critical for maintaining strong customer relationships, ensuring timely documentation, and supporting internal operational efficiency.
Role & responsibilities
Sales Coordination:
- Act as the point of contact between the sales team, suppliers, and customers.
- Prepare and follow up on quotations, proforma invoices, and customer communications.
- Track sales enquiries and maintain updated enquiry status reports.
- Coordinate with suppliers for pricing, lead times, and technical specifications.
- Assist in order processing, from PO receipt to order fulfillment.
- Maintain CRM or Excel databases for leads, customers, and order status.
- Liaise with the logistics team to ensure timely delivery of goods.
Documentation Management:
- Prepare and maintain sales documentation: quotations, POs, invoices, delivery notes, and dispatch details.
- Ensure accurate documentation for imports, warranty claims, and service reports.
- Manage technical documentation: product manuals, data sheets, compliance certificates, etc.
- Handle tender documentation and submission process when applicable.
- Coordinate with internal departments for documentation support: accounts, logistics, and service.
- Maintain a systematic digital and physical filing system.
Customer Support & Follow-up:
- Provide prompt post-sales support including order tracking, delivery confirmation, and feedback collection.
- Follow up with customers for payments, C-Forms (if applicable), and other statutory documents.
- Address customer queries related to product availability, order status, and documentation.
Preferred candidate profile
- Bachelor's degree in Mech/ Electri Engineering, or related field or Diploma.
- 2 to 7 years of experience in a similar role in a dealership/distribution company (industrial products preferred).
- Proficient in MS Office (Excel, Word, Outlook);
Gender- Male/ Female
Job Type: Full-time
Perks and benefits
- Leave encashment
- Provident Fund
- 2 Alternative Saturdays are off
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