
Customer Service Ambassador
4 days ago
Job Opportunity
We are seeking a highly skilled and motivated Customer Service Representative to join our team.
The ideal candidate will have excellent communication skills, empathy, and patience when dealing with customers.
Key responsibilities include:
- Providing exceptional customer service and support
- Ensuring customer satisfaction through effective query resolution
- Taking ownership of necessary research and follow-up actions
- Maintaining a positive image of the company
Required Skills and Qualifications
To be successful in this role, you will need:
- Excellent verbal and written communication skills
- Empathy and patience when dealing with customers
- Understanding of CSAT and FCR metrics
- Strong interpersonal skills and ability to work in a team
- Ability to multitask and prioritize in a fast-paced environment
Benefits
This role offers:
- A competitive salary package up to 6 LPA
- Flexible working hours, including UK/US shifts
- Opportunities for growth and development
What We're Looking For
We value candidates who are:
- Friendly and approachable
- Proactive and solution-focused
- Able to work independently and as part of a team
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