Senior Technical Support Specialist

10 hours ago

Lucknow, Uttar Pradesh, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 15,00,000
Job Summary

Our organization is seeking skilled Technical Support Engineers to deliver exceptional remote IT support with a focus on Microsoft 365, Azure AD/Active Directory, Intune device management, Exchange, and SharePoint.

You will troubleshoot complex issues, guide junior technicians, and drive successful Exchange and SharePoint migrations while ensuring best-practice IT asset management and preventive maintenance.

Key ResponsibilitiesMicrosoft 365 & Collaboration
  • Provide advanced support for Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint).
  • Work closely with Architects for Exchange Online and SharePoint Online migrations, including cut-over and hybrid scenarios.
Device & Endpoint Management
  • Configure and support Intune device enrollment, compliance policies, and app deployments for Windows, iOS, and Android endpoints.
Active Directory / Azure AD
  • Administer on-prem AD and Azure AD: user lifecycle, group policies, authentication issues, and conditional access troubleshooting.
Troubleshooting & Monitoring
  • Diagnose and resolve Level 2 incidents remotely, minimizing downtime and ensuring system availability.
  • Proactively monitor infrastructure via RMM tools and escalate systemic issues.
Support & Triage Leadership
  • Serve as the escalation point for Level 1 (Service Desk) tickets, providing triage guidance and knowledge-sharing to upskill junior technicians.
Customer Engagement
  • Deliver user-focused support with clear communication, set expectations, and ensure timely resolution.
Compliance & Documentation
  • Maintain accurate records of incidents, fixes, and system configurations.
  • Uphold asset-management and preventive-maintenance standards.
Collaboration & Escalation
  • Partner with senior teams on complex problems and root-cause analysis.
  • Contribute to continuous improvement of knowledge bases and SOPs.

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