Grievance Resolution Specialist

Job Role OverviewThe role will be responsible for end-to-end grievance redressal across all channels. This includes leading credit-bureau dispute resolution and acting as the single point of contact for fraud complaints involving a financial institution's name.Key ResponsibilitiesManage customer grievances, including day-to-day grievance desk operations,...

Job Title: Staff Engagement SpecialistJob Summary:This is an exciting opportunity to work as a Staff Engagement Specialist. The ideal candidate will be responsible for designing and executing employee engagement programs to enhance workforce morale and productivity.The successful candidate will have excellent interpersonal, communication, and...

Medical Claims Specialist RoleThis position involves reaching out to insurance companies and patients to follow up on outstanding medical claims, ensuring accurate reimbursement. As a Medical Claims Specialist, you will navigate complex billing and coding rules, playing a critical role in denial management.Key Responsibilities:Follow-up and...

Job Title: Customer Resolution ManagerJob Type: Full-TimeLanguages: English and HindiQualification: Any GraduateResponsibilities:Customer Escalation Handling:Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns.Investigate and analyze the root causes of escalations to prevent recurrence.Refund...

Job DescriptionWe are seeking a Compliance Officer to ensure regulatory submissions are uploaded in the IRDA portal on time.Main Responsibilities:Periodically upload regulatory submissions after obtaining concurrence from relevant stakeholders (Operations, Customer Care, Business Products, Finance, PO & Insurers).Familiarize yourself with submission...

Fraud Prevention SpecialistWe seek a skilled Fraud Prevention Specialist to manage and resolve customer disputes and fraud cases, focusing on chargeback processes. This role requires strong knowledge of card network rules, excellent analytical skills, and efficient case workloads.This includes reviewing, investigating, and resolving fraud and dispute cases...

Delays and Quantum ExpertOur company seeks an experienced professional to join our team as a Delays and Quantum Expert. This key role requires in-depth knowledge of delay analysis, quantum assessment, claim preparation, and contract management within the construction and arbitration domain.The ideal candidate will have a strong background in evaluating...

Job Role: Talent Acquisition SpecialistAbout the JobWe are seeking an experienced and proactive HR Generalist to join our team and support our expanding workforce.Key Responsibilities:Manage day-to-day HR operations, including recruitment, onboarding and employee relations.Develop and implement HR policies and procedures, ensuring compliance with labor...

Job Title: Human Resource SpecialistIn this pivotal role, you will be responsible for fostering a constructive relationship with the Labour Union and ensuring the effective management of collective bargaining, wage settlements, and union negotiations.You will work closely with labor authorities, government agencies, and legal advisors to address grievances...

Escalation Manager RoleThe Escalation Manager is responsible for managing the lifecycle of escalated incidents, acting as a bridge between customers and support teams, and investigating underlying causes of issues.This role requires excellent communication skills to interact with customers and stakeholders effectively. A strong working relationship with...