Senior Incident Resolution Specialist

Job OverviewA Technical Support Engineer is the primary contact for customers on support issues and product queries.The role requires troubleshooting technical problems, effectively collaborating, communicating with, and escalating to other internal teams to deliver resolution for the customers.The Technical Support Engineer uses their skills to deliver...

As a Grievance Resolution Specialist, you will be responsible for handling employee and stakeholder concerns with professionalism and discretion. The ideal candidate is passionate about fair workplace practices and conflict resolution.Key Responsibilities:Manage formal grievances and complaints, ensuring timely resolutionsConduct impartial investigations...

Incident Manager PositionWe are seeking an experienced professional to manage complex incidents and lead technical support employees.Key Responsibilities:Analyze and respond promptly to incidents affecting multiple users.Provide guidance on moderate to complex incidents, including significant events and management communications.Collaborate with IT groups...

Job Role OverviewThe role will be responsible for end-to-end grievance redressal across all channels. This includes leading credit-bureau dispute resolution and acting as the single point of contact for fraud complaints involving a financial institution's name.Key ResponsibilitiesManage customer grievances, including day-to-day grievance desk operations,...

Senior Threat Management SpecialistThe Senior Threat Management Specialist is a key member of the threat management team responsible for overseeing day-to-day operations guiding junior analysts and ensuring effective detection response and mitigation of cyber threats.Key Responsibilities:Operational Oversight: Supervise daily threat management activities...

Job Title: ServiceNow SpecialistWe are seeking a skilled professional to support our ServiceNow environment. The successful candidate will be responsible for incident and problem resolution, reporting, contact management, user management, and maintaining our CMDB while supporting both MSP and NOC operations through Customer Service Management.Key...

Medical Claims Specialist RoleThis position involves reaching out to insurance companies and patients to follow up on outstanding medical claims, ensuring accurate reimbursement. As a Medical Claims Specialist, you will navigate complex billing and coding rules, playing a critical role in denial management.Key Responsibilities:Follow-up and...

Job Opportunity:Utilize advanced analytical skills to identify potential system failures and areas for improvement.Implement effective incident communication strategies by crafting comprehensive reports and providing timely updates to stakeholders.Employ exceptional interpersonal skills to facilitate seamless communication with end customers and incident...

Senior Desktop Support EngineerWe are seeking a highly skilled Senior Desktop Support Engineer to manage and maintain our client's IT infrastructure.Administering Microsoft Intune for endpoint managementProviding support for Azure Virtual Desktop (AVD) infrastructureManaging incident and service request management processesKey ResponsibilitiesEndpoint...

Job Title: Customer Resolution ManagerJob Type: Full-TimeLanguages: English and HindiQualification: Any GraduateResponsibilities:Customer Escalation Handling:Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns.Investigate and analyze the root causes of escalations to prevent recurrence.Refund...