Critical Incident Specialist

Escalation Manager RoleThe Escalation Manager is responsible for managing the lifecycle of escalated incidents, acting as a bridge between customers and support teams, and investigating underlying causes of issues.This role requires excellent communication skills to interact with customers and stakeholders effectively. A strong working relationship with...

Job Opportunity:Utilize advanced analytical skills to identify potential system failures and areas for improvement.Implement effective incident communication strategies by crafting comprehensive reports and providing timely updates to stakeholders.Employ exceptional interpersonal skills to facilitate seamless communication with end customers and incident...

Animal Emergency Response SpecialistAs an Animal Emergency Response Specialist, you will collaborate closely with a team of professionals to address urgent animal emergencies and provide compassionate support.Key Responsibilities:Respond promptly and professionally to emergency calls and messages, providing critical assistance to animals in need.Coordinate...

Job Opportunity: Cybersecurity SpecialistWe are seeking a highly skilled and hands-on cybersecurity professional to join our elite team.This role is critical in supporting clients with 24x7 security operations, threat detection, and compliance.Cybersecurity Expertise:Design, configure, and manage firewalls in large-scale, high-availability...

Role: High Performance Infrastructure SpecialistExperience: 8-14 years required.The ideal candidate will maintain the reliability, scalability, and performance of critical infrastructure, ensuring high availability for our services.Job Responsibilities:• Ensure IT services and infrastructure uptime.• Implement monitoring, alerting, and incident response...

Disaster Recovery SpecialistWe are seeking a highly skilled Disaster Recovery Specialist to join our team. In this role, you will be responsible for ensuring the continuity of our business operations in the event of a disaster or other critical incident.Job Description:Develop and implement business recovery plans and procedures to ensure minimal disruption...

Job Title: ServiceNow SpecialistWe are seeking a skilled professional to support our ServiceNow environment. The successful candidate will be responsible for incident and problem resolution, reporting, contact management, user management, and maintaining our CMDB while supporting both MSP and NOC operations through Customer Service Management.Key...

System Operations SpecialistWe are hiring a full-time System Monitor/SRE to join our organization. This role is critical for monitoring system health via Grafana dashboards, managing incident communications, and ensuring high reliability of globally deployed web applications.Key Responsibilities:Monitor Grafana dashboards and observability tools to detect...

Job Title:Global Cloud Security AnalystJob Description:We are seeking a skilled Cloud Security Analyst to strengthen our cloud security posture and lead detection, investigation, and response to security incidents in cloud environments. This role is critical in ensuring rapid response to cloud threats, minimizing business impact, and improving cloud incident...

Job BriefThe primary objective of this position is to guarantee the safety of digital assets from unauthorized access and identify security incidents.This role involves monitoring and responding to security events from managed customer security systems as part of a team on a rotating 24 x 7 x 365 basis.Excellent customer service skills are crucial in solving...