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Global Infrastructure Monitoring Specialist
3 weeks ago
Job Title: System Health Monitor
- This critical role is responsible for monitoring system health via Grafana dashboards, managing incident communications, and ensuring high reliability of globally deployed web applications.
- Monitor Grafana dashboards and observability tools to detect failures and performance issues.
- Act as the primary point of contact during incidents, initiating reports from automated alerts or joining active incident channels.
- Serve as the main point of contact, delivering frequent updates to customers and incident commanders.
- Interpret operational metrics such as Quantiles, P99, and Prometheus data to assess system health.
- Track and manage permutations of a globally deployed microservices architecture running on Kubernetes.
- Collaborate with engineering and support teams to resolve issues quickly and efficiently.
- Maintain strong communication and customer service throughout incident lifecycles.
- Utilize foundational knowledge of cloud platforms to support infrastructure monitoring.
- 3+ years of experience in system health monitoring and response in a globally deployed web application.
- Strong experience with microservices architecture on Kubernetes.
- Familiarity with cloud services.
- Excellent communication and customer service skills – must be able to clearly articulate status and updates to technical and non-technical stakeholders.
- Ability to ramp up quickly, take ownership, and work independently in a fast-paced environment.
