
Global Network Infrastructure Specialist
11 hours ago
We are currently seeking a highly skilled and motivated network professional to provide first-level support for our global IT infrastructure.
The successful candidate will be responsible for monitoring network performance, performing proactive monitoring of network devices, and handling bandwidth utilization analysis and generating reports.
- Key Responsibilities:
- Provide L1 level support for global IT infrastructure.
- Monitor network performance using tools like SolarWinds, Manage Engine, Cisco Prime, NAGIOS.
- Perform proactive monitoring of Cisco R&S, HP Aruba, Ruckus Wireless, WAN and ISP links.
- Handle bandwidth utilization analysis and generate availability and trend reports.
- Respond to alerts/notifications configured in monitoring systems.
- Carry out basic network operations: VLAN creation, port/user mapping, DHCP, wireless connectivity troubleshooting, etc.
- Coordinate with ISPs and third-party vendors for issue resolution.
- Follow ITIL processes for Incident, Problem, Change & Configuration Management.
- Work with ticketing tools like ServiceNow for issue tracking and resolution.
Required Skills and Qualifications:
- Strong verbal and written communication skills.
- Experience with global IT support operations.
- Proficient in monitoring and ticketing tools.
Preferred Skills:
- Understanding of ITIL framework and processes.
- CCNA certification is a strong advantage.
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