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Senior Business Operations Leader

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Key Job Responsibilities

As a Senior Manager, you will lead a high-performing team in achieving exceptional results. The role requires collaboration with cross-functional teams to drive business growth and customer satisfaction.

  • Develop and execute strategic plans to improve operational efficiency and customer experience.
  • Partner with stakeholders to identify and resolve key business issues.
  • Lead training and coaching initiatives to enhance team skills and performance.
  • Motivate and influence senior leaders to achieve business objectives.

Requirements for Success

The ideal candidate will possess:

  • At least 10 years of experience in an operational role, including 8 years of leadership experience.
  • Expertise in transitioning business processes, quote-to-cash processes, and managing contracts, billing, and collections.
  • A master's degree in finance or equivalent, with certifications like CA, CMA, or CPA as an added advantage.
  • Hands-on experience with Zuora, Salesforce, and NetSuite.
  • Strong written and oral communication skills, with the ability to present to senior management.
  • An analytical mindset and ability to work in a fast-paced environment.
  • Experience in contributing to process improvements and automation through RPA.