Post-Payment Customer Journey Manager

2 days ago


Nashik, Maharashtra, India beBeeOperational Full time ₹ 8,00,000 - ₹ 12,00,000
Insurance Operations Specialist

Job Summary:

As an Insurance Operations Specialist, you will be responsible for managing post-payment customer journeys by coordinating with insurers, underwriters, TPAs, and internal stakeholders to drive timely case issuance while meeting monthly targets. This role demands strong communication, stakeholder management, and process improvement skills, along with a basic understanding of insurance underwriting and proficiency in Excel.

Key Responsibilities:

  • Take ownership of post-payment cases and ensure a smooth customer journey.
  • Connect with customers via calls and emails to update them on next steps and pending requirements.
  • Coordinate with stakeholders to ensure timely case issuance.
  • Achieve monthly issuance targets with minimal TAT and high FTR rate.

Requirements:

  • Strong written and verbal communication skills.
  • Basic understanding of insurance underwriting and decision-making processes.
  • Ability to handle customers patiently, including difficult conversations.
  • Proven stakeholder management skills.
  • Minimum 1+ years of experience in Insurance operations.
  • Basic computer and Excel skills.


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