
Technical Support Specialist
1 day ago
We are currently hiring for a skilled professional with passion for technical support, fluent in multiple languages.
Job SummaryYou will be the first point of contact for users across global regions. You will handle technical support related to mobile devices and services through various communication channels while working closely with international teams to ensure efficient issue resolution.
Main Responsibilities:- Provide multilingual customer support via phone, chat, and email
- Troubleshoot mobile device and connectivity issues
- Log and manage service tickets accurately and efficiently
- Liaise with telecom providers and internal teams to resolve service-related issues
- Ensure adherence to Service Level Agreements and Key Performance Indicators
- Act as liaison between end-users and technical teams for complex queries
We are looking for an individual with 2–6 years of experience in international voice process / technical support.
- Excellent communication skills in English, Portuguese, and Spanish
- Ability to work in a rotational shift environment
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is a plus
- Self-starter with a collaborative mindset and attention to detail
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