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Technical Service Specialist
2 weeks ago
Job Title:
We are seeking a skilled Technical Service Specialist to join our team.
About the Role:
As a Technical Service Specialist, you will play a crucial role in ensuring the smooth operation of our solar energy solutions. You will be responsible for providing expert technical support to our customers, resolving complex issues, and delivering exceptional customer experiences.
Key Responsibilities:
- Provide comprehensive technical support through phone calls, email responses, and on-site visits;
- Conduct in-depth analysis of technical issues, identify root causes, and implement effective solutions;
- Develop and deliver training programs for customers and internal teams to enhance knowledge and skills;
- Collaborate with cross-functional teams to resolve technical challenges and improve product quality;
- Stay up-to-date with industry trends, new technologies, and regulatory requirements to ensure we remain competitive and compliant.
Requirements:
- Bachelor's degree or above in Electronics, Electrical Engineering, or a related field;
- A minimum of 5 years of experience in the solar industry, preferably in a technical service or engineering role;
- Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment;
- Ability to travel frequently (50% or above per year) to support customer needs and attend industry events;
- Fluency in English, with strong written and verbal communication skills.
Benefits:
- Opportunity to work with a leading company in the solar industry;
- Competitive salary and benefits package;
- Ongoing training and professional development opportunities;
- Chance to work with a talented and dynamic team.
What We Offer:
At our company, we value innovation, collaboration, and customer satisfaction. As a Technical Service Specialist, you will have the opportunity to work with cutting-edge technology, develop your skills, and contribute to the success of our organization.
