Senior Business Solutions Engineer

2 days ago

Kollam, Kerala, India beBeeServiceNow Full time ₹ 30,00,000 - ₹ 35,00,000

Key Responsibilities:

As a ServiceNow Solution Architect, you will engage with stakeholders to understand user stories and determine requirements.

Design and implement solutions after thorough analysis, ensuring seamless handover to the development team for implementation.

Provide guidance on configuration vs customization, focusing on solutions that remain close to out-of-box functionality.

Customize and develop ServiceNow applications, supporting the rollout of new applications and modules.

Configure Application UIs and Workflows to meet business needs.

Demonstrate in-depth understanding of application modules, including Incident, Problem, Change, Release, Asset, CMDB, Knowledge, and Self-service Portal.

Create custom reports and dashboards with relevant metrics and KPIs, adhering to best practices and prioritizing instance performance.

Collaborate with other ServiceNow administrators and developers to ensure effective global development.

Maintain consistency in code alignment across instances and promote clean code in update sets.

Proactively identify system deficiencies in ServiceNow instances and provide solutions for remediation.

Ensure consistent configuration across development, testing, and production environments.

Mandatory Skill Sets:

  • 6+ years of experience in design and development roles for the ServiceNow Platform.
  • 2+ years of experience as a ServiceNow administrator.
  • Experience transitioning technology from local to centralized service organizations.
  • Proficiency in ITSM functions and modules within ServiceNow.
  • Understanding of RESTful Web Services and APIs.
  • Knowledge of IT and Security management best practices (ITIL, COBIT, ISO standards).
  • Experience developing workflows and supporting service technology teams.
  • Expertise in developing solutions using JavaScript and GlideRecord.

Desired Certifications:

ITIL Foundations Certification

ServiceNow Developer Certification(s)

Essential Skills:

Conceptual skills

Articulation and documentation of desired business outcomes

Ability to remove ambiguity from requirements

Service orientation with a focus on quality and customer satisfaction

Unit and regression testing for first-time right deployments

Troubleshooting and diagnostics

Communication skills (verbal and written)

Education Qualification:

Bachelor's Degree

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