
Senior Customer Complaint Responder
5 days ago
Grievance Resolution Specialist
">We are seeking a skilled and detail-oriented Grievance Resolution Specialist to join our team. In this role, you will be responsible for managing customer grievances in a timely and effective manner.
">Key Responsibilities:
">- Manage customer grievances, including acknowledgement, prioritization, and resolution within policy timelines.
- Track and resolve RBI CMS/Ombudsman-related cases, maintain evidence, root-cause analysis, and closure notes.
- Maintain a Board-approved Grievance Redressal Policy summary on website/app and publish the Grievance Officer's contact details as required for NBFCs.
Credit-Bureau Disputes & Escalations
">- Handle bureau dispute issues by escalating with customers and liaising with internal teams to resolve complaints.
Regulatory Compliance & Audit Readiness
">- Ensure complete records for internal audit, statutory audit, and RBI inspections (complaint logs, TATs, decisions, communications, evidence).
- Share periodic MIS to leadership, surface themes, and preventive actions (product changes, controls, new SOPs).
Fraud Detection & Cyber-Crime Handling
">- Report phishing/impersonation/loan-app clones/UPI frauds using Refyne's name to law enforcement authorities.
- Coordinate with local cyber police/CID and legal for FIR/zero-FIR where applicable. Maintain records and logs of all such activity.
- Work with InfoSec to run awareness and hardening (KYC abuse, mule-accounts, social engineering patterns).
Process Optimization & Analytics
">- Define and track grievance SLAs (acknowledgement, resolution), FCR, reopen rate, bureau correction TAT, repeat root causes, and Ombudsman incidence.
- Build dashboards, run monthly RCA and CAPA, drive policy/UX changes to reduce inflow.
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Udaipur, Rajasthan, India beBeeCRM Full time ₹ 15,00,000 - ₹ 30,00,000Senior Manager for CRM and Complaint System ProjectsBharti AXA Life Insurance is a leading life insurance provider in India, offering value-for-money life insurance and savings solutions. Established in 2006, we are a wholly owned subsidiary of Bharti Life Ventures Private Limited, a prominent business group in India. With over 200 branches across India, we...
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Customer Support Associate
1 week ago
Udaipur, Rajasthan, India beBeeCustomerSupport Full time ₹ 3,00,000 - ₹ 6,00,000Customer Support Specialist Job DescriptionWe are seeking a dedicated and enthusiastic customer support specialist to join our organization.The ideal candidate will be responsible for providing exceptional customer service to our clients through various channels. This includes responding promptly and effectively to inquiries, providing accurate information...
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Customer Engagement Specialist
6 days ago
Udaipur, Rajasthan, India beBeeCommunication Full time ₹ 12,000 - ₹ 15,000Customer Engagement SpecialistJob Summary:Achieve business objectives through effective customer interactions. This role involves handling customer queries, managing feedback, and providing solutions.Key Responsibilities:Respond to customer inquiries in a timely and professional manner.Address and resolve customer complaints to ensure high satisfaction...
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Customer Service Excellence Specialist
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Udaipur, Rajasthan, India beBeeCustomer Full time ₹ 43,23,750 - ₹ 59,90,500About the role:Provide exceptional customer service by responding to customer inquiries and resolving issues in a timely and professional manner.Act as a single point of contact for customers, proactively building strong relationships and supporting their needs.Key Responsibilities:First Line SupportOffer assistance to customers on day-to-day general...
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Customer Service Liaison
6 days ago
Udaipur, Rajasthan, India beBeeCustomerService Full time ₹ 6,00,000 - ₹ 8,00,000Job Title: Customer Service Representative", "About the Role:We are seeking a dedicated and resourceful customer service professional to handle customer inquiries with empathy and efficiency.Key Responsibilities:Respond to customer queries via phone, email, WhatsApp, and social media in a timely and professional mannerResolve issues promptly while...
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International Customer Support Professional
6 days ago
Udaipur, Rajasthan, India beBeeCustomerSupport Full time ₹ 3,24,000 - ₹ 4,20,000Unlock a challenging career opportunity as an International Customer Support Professional!Job Summary:We are seeking a highly skilled and passionate individual to provide exceptional customer service in an international setting.Main Responsibilities:Respond to customer inquiries, utilizing strong communication and problem-solving skills to resolve issues...
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3 Days Left Customer Service Executive
4 weeks ago
Udaipur, Rajasthan, India Marvel Retail Private Limited Full timeApkamart is a leading e-commerce company specializing in unique home decor and handicraft products We are currently seeking a Customer Service Executive to join our team As a Customer Service Executive you will be responsible for handling all types of sales and service calls assisting walk-in customers and responding to inquiries via WhatsApp and other...
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Customer Service Professional
1 week ago
Udaipur, Rajasthan, India beBeeCustomer Full time ₹ 45,01,200 - ₹ 95,47,390Job OverviewWe are seeking a highly motivated and customer-focused professional to serve as the primary contact for US-based clients, providing exceptional support and ensuring a positive customer experience.Key Responsibilities:Serve as the primary contact for US clients via phone, email, and chat, ensuring prompt and professional communication.Respond to...
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Customer Support Executive
3 weeks ago
Udaipur, Rajasthan, India The Woodenstreet Furniture's Pvt. Full time1 Support provide customer service via phone calls chats 2 Effectively dealing with customers identify and assessing customers needs to achieve satisfaction 3 Taking care of after-sales services 4 Build sustainable relationships and trust with customer accounts through open and interactive communication 5 Answer calls professionally...
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Udaipur, Rajasthan, India beBeeCustomerSupport Full time ₹ 1,20,000 - ₹ 2,64,000Job DescriptionAs a Customer Support Specialist, you will be the first point of contact for our clients. Your primary role will be to provide exceptional customer service and support to ensure their satisfaction.You will be handling day-to-day tasks such as managing online support requests, delivering outstanding customer service, and offering technical...