Senior Manager for CRM and Complaint System Projects

6 days ago


Udaipur, Rajasthan, India beBeeCRM Full time ₹ 15,00,000 - ₹ 30,00,000
Senior Manager for CRM and Complaint System Projects

Bharti AXA Life Insurance is a leading life insurance provider in India, offering value-for-money life insurance and savings solutions. Established in 2006, we are a wholly owned subsidiary of Bharti Life Ventures Private Limited, a prominent business group in India. With over 200 branches across India, we ensure accessibility and convenience for our customers. Recognized as a Great Place to Work for four consecutive years, we foster a positive work environment.

We're seeking an experienced, hands-on Senior Manager to lead CRM and Complaint system projects with energy, efficiency, and end-to-end ownership.

Key Responsibilities:
  • Extensive knowledge of Life Insurance Business processes and policy lifecycle.
  • Collaboration with IT teams or functional departments to drive system requirements and change requests.
  • SDLC expertise.
  • In-depth knowledge of Life Insurance domain, particularly post-issuance journeys and processes.
  • Production support experience preferred.
  • Proficiency in JIRA or other ticketing and project management tools.
  • Strong communication skills.
  • Effective query handling and routing at L1 level.
Technical Skills:
  • SQL queries.
  • VAPT risk mitigation.
  • .Net (desirable).
Qualifications & Experience:
  • 7+ years of post-qualification experience required.
  • Excellent production support skills, including resource and time management.
  • Ability to work under pressure and manage stakeholders' expectations.

Tech Stack: SQL, VAPT, .Net



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