Banking Industry Customer Service Executive
3 days ago
We are a leading recruitment agency dedicated to providing exceptional customer service.
- Job Description:
- In this role, you will be responsible for resolving customer queries and complaints in a timely and efficient manner.
- You will also provide excellent customer service to ensure that walk-in customers have a positive experience.
- This includes responding to their inquiries, resolving any issues they may have, and providing them with information about our products and services.
- Additionally, you will be responsible for reviewing daily accounts opened, reporting and updating SS cards with account numbers.
- You will also be responsible for monitoring all dummy accounts and ensuring that they are accurately recorded.
- Key Responsibilities:
- Resolution of customer queries/complaints
- Customer service to ensure walk-in customers issues
- Branch Merchandising
- Review Daily Accounts Opened, report and update SS cards with account number
- Lobby Management
- Monitoring all Dummy accounts
- Branch administration
- Generate business, cross sell and monitor cross sales of Personal Bankers
- Responsible for acquisition through direct sales to walk-in as well as referrals from walk-in customers
- Relationship with existing customers who walk-in, through cross sell of all products and services
- Required Skills and Qualifications:
- Candidate should have excellent communication skills
- Should have the ability to work in a team environment
- Strong problem-solving skills
- Excellent time management skills
- Benefits:
- A competitive salary
- A comprehensive benefits package
- The opportunity to work in a dynamic and fast-paced environment
- Ongoing training and development opportunities
- Others:
- A friendly and supportive work environment
- The chance to make a real difference in the lives of our customers
- The opportunity to work with a talented and experienced team
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Bengaluru, Karnataka, India Seven Consultancy Full timeJOB DETAILS 1)Resolution of customer queries/complaints2)Customer service to ensure walk in customers issues3)Branch Merchandising4)Review Daily Accounts Opened, report and update SS cards with account number.5)Lobby Management6)Monitoring all Dummy accounts7)Branch administration8)Generate business, cross sell and monitor cross sales of Personal...
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