Customer Service Officer

2 weeks ago

Bengaluru, Karnataka, India Equitas Small Finance Bank Full time
Job Description

We are looking for a highly skilled and experienced Customer Service Officer to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in the BFSI industry, with a strong background in customer service.

Roles and Responsibility

- Handle customer inquiries and resolve issues professionally.
- Provide excellent customer service through various channels.
- Respond to customer complaints and concerns promptly.
- Collaborate with internal teams to improve overall customer satisfaction.
- Develop and maintain knowledge of products and services.
- Identify opportunities to upsell and cross-sell products to customers.

Job Requirements

- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Excellent problem-solving and analytical skills.
- Proficient in using technology and software applications.
- Strong attention to detail and organizational skills.
- Ability to work collaboratively as part of a team.

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