Customer Service Executive

3 weeks ago

Bengaluru, Karnataka, India Push Sports Full time

Role Overview

The Venue Executive – Customer Service is responsible for delivering a smooth and professional front-office experience at Basecamp BCU. This role serves as the first point of contact for customers, visitors, and university stakeholders, managing bookings, inquiries, and day-to-day coordination with internal teams while strictly adhering to operational SOPs set by the management.

Key Responsibilities -

1- Front Office & Visitor Handling - Serve as the first point of contact after security for all walk-ins, customers, and university visitors.

2- Manage the Visitor Management System (VMS) effectively and ensure accurate logging of entries.

3- Attend to visitors from aggregators like Playo, Direct Booking Platforms, and other third-party sources.

Customer Support & Inquiries

1- Handle high-volume inquiries from university students, faculty, and departments.

2- Follow defined SOPs provided by management to resolve or escalate queries promptly.

3- Offer prompt and courteous support across all customer touchpoints (in-person, phone, and online).

Bookings & Payments -

1- Manage and confirm facility bookings received via aggregators and direct channels.

2- Maintain daily records of facility usage, booking confirmations, and payments.

3- Coordinate schedules with facility and operations teams to ensure readiness.

CRM & Follow-Ups

1- Maintain updated customer data in CRM tools.

2- Conduct follow-up calls and communications with leads, customers, and repeat visitors.

SOP & Branding Compliance

1- Ensure that front-desk operations and customer interactions comply with brand guidelines.

2- Maintain cleanliness, professionalism, and service quality as per Push Sports standards.

Reporting -

1- Prepare and submit reports on visitor footfall, bookings, payments, and inquiries to the Location Manager.

Requirements -

- Graduate with 1–3 years of experience in customer service/front-office roles.

- Excellent communication in English and Kannada (Hindi is an advantage).

- Familiarity with aggregator platforms like Playo is preferred.

- Proficient with MS Office and CRM tools.

- Organized, proactive, and capable of handling high footfall and query volumes.

*Willingness to work in shifts including evenings, weekends, and holidays*

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